Intake Representative I

AAMGA AssuranceAmerica Managing General Agency, LLC; McAllen (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

AAMGA AssuranceAmerica Managing General Agency, LLC in McAllen, Texas is seeking an Intake Representative I. This role involves handling inbound calls regarding automobile insurance claims while providing excellent customer service. Responsibilities include entering new claims into the system and assisting customers with existing claims.

The ideal candidate will have a minimum of 6 months of experience in a customer service environment and possess strong PC skills. An undergraduate degree is preferred. This position demands excellent communication, time management, and multitasking abilities.

Qualifications

• At least 6 months of experience in a customer service/customer support environment.
• Experience in claims or a call center preferred.

Responsibilities

• Answer incoming telephone calls and maintain key metrics.
• Enter new claims into the system and send relevant correspondence.
• Provide acceptable phone coverage.
• Continuously ask questions to develop additional skills.
• Perform additional duties as assigned by supervisor.

Skills

Customer service skills

PC skills

Excellent verbal communication

Time management

Attention to detail

Education

Undergraduate degree

Job description

Job Summary

Intake Representative I will be responsible for handling inbound calls regarding automobile insurance claims. Provide excellent customer service by entering new claims in the system and assigning them to the appropriate adjuster. Assist customers with existing claims and complete administrative and clerical duties.

Job Responsibilities

• Answer incoming telephone calls and maintain key metrics including an abandon rate of <10%, a service level of >80%, and maximum auxiliary time of 30 minutes per day.


• Enter new claims into the system and send out relevant correspondence internally to the appropriate adjuster and, if necessary, externally to the policyholder.


• Provide acceptable phone coverage.


• Continuously ask questions to develop additional skills and demonstrate a desire to advance to the next level in the claims department.


• May be called upon to perform additional duties as needed and as assigned by supervisor.

Qualifications

• At least 6 months of experience in a customer service/customer support environment.


• Excellent PC skills.


• Undergraduate degree preferred.


• Experience in claims or a call center preferred.

Core Competencies

• Excellent verbal communication skills.


• Excellent time management skills and ability to multitask and prioritize.


• Must be able to work in a fast-paced automated production environment.


• Must have attention to detail as well as be able to multitask.


• Must employ excellent communication/interpersonal and customer service skills.


• Must possess a high degree of motivation and team orientation.