Claims Service Specialist I - Hybrid - Springfield

Arbella 56 Group; Springfield, Northern (MA, KY); Hybrid; USD 49,000 - 51,000; Full time

Benefits offered by this job

On-site gym

Nurse & health resources

Tuition assistance

Hybrid work arrangement

Profit sharing

Flexible schedules

Wellness programs

Job summary

Arbella is seeking to fill the role of Claim Service Specialist. You will talk directly with people who recently experienced a loss, inspect the damage, and investigate documentation to ensure each detail is recorded accurately and fairly.

You will check claim facts, determine coverage and reserves, and negotiate settlements with poise. The company supports growth, training, and a hybrid work arrangement.

Qualifications

• Excellent customer service skills and a customer-centric mindset.
• Strong communication skills, both written and verbal.
• Effective time management and organizational abilities.
• Meticulous attention to detail and fairness in handling claims.
• Desire to help others and work well in a team.

Responsibilities

• Advocate for customers who recently experienced a loss and inspect damage.
• Review documentation, determine coverage, liability and reserves.
• Prepare and maintain well-written files and report settlements clearly.
• Collaborate with attorneys and other carriers; participate in settlements.

Skills

Customer service

Communication skills

Time management

Attention to detail

Team player

Job description

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that is diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!

What will you do?

Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly.

Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators - navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism.

They prepare and maintain well-written files and keep their teams up-to-date on current claims. New to insurance? All you need is great customer service and communication skills - we'll train you on the rest!

What will you need?

A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills

Highly effective time management skills

Strong attention to detail, accuracy, fairness and impeccable organization

A passion for helping others

Some customer service work experience preferred

High levels of performance will be recognized and rewarded! You are valued.

At Arbella, we know that our success depends on you. We recognize that in order to have the best people, we need to invest in them. Throughout your career at Arbella, you'll have opportunities for professional and personal growth. We are proud that our greatest asset is our people, and we treat them that way.

We value work-life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees. Full time schedules are available with a hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is fully trained and performing successfully.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) - $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Voted Boston's Best Place To Work by the Boston Business Journal since 2009! People stay when they love a company and its culture—and our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers.

There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door.

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