Insurance Care Navigator

Americas Rehab Campus; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Americas Rehab Campus is seeking an Insurance Liaison to ensure continuous and accurate insurance coverage during treatment. The role acts as a bridge between clients, carriers, marketplace plans, county agencies, and ARC departments to verify coverage, coordinate benefits, and maintain documentation in the EMR system.

The ideal candidate will have healthcare admin experience, strong English communication, and a detail-oriented approach to resolve insurance issues, keep plans active, and support

Qualifications

• High School Diploma or GED required.
• 2–3 years of experience in healthcare administration, insurance verification, admissions, billing, or related field preferred.
• Knowledge of Medicaid, Medicare, Marketplace, and Commercial insurance plans preferred.
• Excellent written and spoken English.
• Ability to work with both male and female population.
• Strong attention to detail and organizational skills.
• Ability to advocate for clients while maintaining professional boundaries.
• Valid driver’s license and safe driving record.
• CPR/FA certification – to be obtained within first 30 days if required for position.
• Fingerprint Clearance Card – have or apply within 7 days if required for position.

Responsibilities

• Verify client insurance eligibility and benefits prior to admission and throughout treatment.
• Conduct insurance audits to ensure coverage remains active and identify any lapses or discrepancies.
• Complete and maintain Verification of Benefits (VOB) documentation.
• Assist clients with insurance renewals, extensions, reinstatements, and eligibility updates.
• Coordinate and maintain accurate Coordination of Benefits (COB) information.
• Assist clients with cancellation of Marketplace plans when appropriate to ensure proper insurance coordination.
• Assist clients with obtaining and submitting insurance documentation through county, state, and insurance portals.
• Help clients establish and maintain access to DCS and other electronic systems required for document submission.
• Communicate with insurance carriers, government agencies, and healthcare partners regarding eligibility and coverage matters.
• Collaborate with Admissions, Billing, Utilization Review, and Clinical departments regarding insurance-related concerns.
• Ensure timely processing of insurance information and supporting documentation.
• Maintain accurate records and documentation in EMR systems.
• Monitor insurance status throughout treatment to minimize disruptions in care.
• Educate clients regarding insurance coverage, benefits, and responsibilities.
• Ensure all insurance information, VOBs, and COBs remain accurate and up to date.

Skills

Attention to detail

Customer service

English communication

Advocacy for clients

Team collaboration

Multi-tasking

Written communication

Education

High School Diploma or GED

Tools

EMR systems

Insurance portals

Coordination of Benefits (COB)

Verification of Benefits (VOB)

Job description

Americas Rehab Campus is seeking an Insurance Liaison to ensure continuous and accurate insurance coverage during treatment. The role acts as a bridge between clients, carriers, marketplace plans, county agencies, and ARC departments to verify coverage, coordinate benefits, and maintain documentation in the EMR system.

The ideal candidate will have healthcare admin experience, strong English communication, and a detail-oriented approach to resolve insurance issues, keep plans active, and support