Insurance Liaison

Americas Rehab Campus; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Americas Rehab Campus is seeking an Insurance Liaison to ensure continuous and accurate insurance coverage during treatment. The role acts as a bridge between clients, carriers, marketplace plans, county agencies, and ARC departments to verify coverage, coordinate benefits, and maintain documentation in the EMR system.

The ideal candidate will have healthcare admin experience, strong English communication, and a detail-oriented approach to resolve insurance issues, keep plans active, and support

Qualifications

• High School Diploma or GED required.
• 2–3 years of experience in healthcare administration, insurance verification, admissions, billing, or related field preferred.
• Knowledge of Medicaid, Medicare, Marketplace, and Commercial insurance plans preferred.
• Excellent written and spoken English.
• Ability to work with both male and female population.
• Strong attention to detail and organizational skills.
• Ability to advocate for clients while maintaining professional boundaries.
• Valid driver’s license and safe driving record.
• CPR/FA certification – to be obtained within first 30 days if required for position.
• Fingerprint Clearance Card – have or apply within 7 days if required for position.

Responsibilities

• Verify client insurance eligibility and benefits prior to admission and throughout treatment.
• Conduct insurance audits to ensure coverage remains active and identify any lapses or discrepancies.
• Complete and maintain Verification of Benefits (VOB) documentation.
• Assist clients with insurance renewals, extensions, reinstatements, and eligibility updates.
• Coordinate and maintain accurate Coordination of Benefits (COB) information.
• Assist clients with cancellation of Marketplace plans when appropriate to ensure proper insurance coordination.
• Assist clients with obtaining and submitting insurance documentation through county, state, and insurance portals.
• Help clients establish and maintain access to DCS and other electronic systems required for document submission.
• Communicate with insurance carriers, government agencies, and healthcare partners regarding eligibility and coverage matters.
• Collaborate with Admissions, Billing, Utilization Review, and Clinical departments regarding insurance-related concerns.
• Ensure timely processing of insurance information and supporting documentation.
• Maintain accurate records and documentation in EMR systems.
• Monitor insurance status throughout treatment to minimize disruptions in care.
• Educate clients regarding insurance coverage, benefits, and responsibilities.
• Ensure all insurance information, VOBs, and COBs remain accurate and up to date.

Skills

Attention to detail

Customer service

English communication

Advocacy for clients

Team collaboration

Multi-tasking

Written communication

Education

High School Diploma or GED

Tools

EMR systems

Insurance portals

Coordination of Benefits (COB)

Verification of Benefits (VOB)

Job description

The Insurance Liaison is responsible for ensuring clients maintain active and accurate insurance coverage throughout their treatment episode. This role serves as a liaison between clients, insurance carriers, marketplace plans, county agencies, and ARC departments to facilitate insurance verification, coordination of benefits, coverage maintenance, and documentation requirements. The Insurance Liaison assists clients in resolving insurance-related issues, preventing lapses in coverage, and ensuring all insurance information is accurate and current to support uninterrupted access to care.DUTIES AND RESPONSIBILITIESVerify client insurance eligibility and benefits prior to admission and throughout treatmentConduct insurance audits to ensure coverage remains active and identify any lapses or discrepanciesComplete and maintain Verification of Benefits (VOB) documentationAssist clients with insurance renewals, extensions, reinstatements, and eligibility updatesCoordinate and maintain accurate Coordination of Benefits (COB) informationAssist clients with cancellation of Marketplace plans when appropriate to ensure proper insurance coordinationAssist clients with obtaining and submitting insurance documentation through county, state, and insurance portalsHelp clients establish and maintain access to DCS and other electronic systems required for document submissionCommunicate with insurance carriers, government agencies, and healthcare partners regarding eligibility and coverage mattersCollaborate with Admissions, Billing, Utilization Review, and Clinical departments regarding insurance-related concernsEnsure timely processing of insurance information and supporting documentationMaintain accurate records and documentation in EMR systemsMonitor insurance status throughout treatment to minimize disruptions in careEducate clients regarding insurance coverage, benefits, and responsibilitiesEnsure all insurance information, VOBs, and COBs remain accurate and up to dateOTHER SKILLS & ABILITIESMust be motivated to work with minimal supervisionKnowledge of recovery and co-occurring disordersBasic understanding of substance abuse and mental health treatment servicesAbility to navigate complex insurance and government benefit systemsExperience in crisis intervention and conflict resolution preferredAbility to work with both male and female populationAbility to multi-task and work well with team membersStrong attention to detail and organizational skillsAbility to advocate for clients while maintaining professional boundariesUnderstanding of insurance verification, eligibility determination, Coordination of Benefits (COB), and Verification of Benefits (VOB) processesHigh School Diploma or Equivalent requiredAbility to work with 18 years and over substance abuse/dual diagnosed populationExcellent customer service skills and knowledge of insurance plans, eligibility requirements, and community resourcesMust possess excellent written and spoken English language skillsMust possess a valid driver's license and a safe driving record1-2 years of experience in healthcare administration, insurance verification, admissions, billing, or related field preferredKnowledge of Medicaid, Medicare, Marketplace, and Commercial insurance plans preferredCPR/FA Certification – to be obtained within first 30 days if required for positionFingerprint Clearance Card – have current card or show proof of applying within 7 days from hire date if required for positionHandle with Care – to be obtained within first 30 days if required for positionSuccessful clearance of pre-employment criminal/county/state background checkSuccessful clearance of pre-employment drug and alcohol testingSuccessful clearance of TB PPD testing upon hire and annual screening of TB symptomsAttending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month.Additional Notes:America’s Rehab Campus’s is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.