Care Access & Insurance Liaison

Americas Rehab Campuses; Tucson (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Americas Rehab Campuses is seeking an Insurance Liaison at our Arizona Rehab Campus in Tucson. The role ensures clients have active and accurate insurance coverage throughout their treatment episode, coordinating with carriers, marketplace plans, and county agencies to prevent lapses.

The position requires strong English communication, experience in healthcare administration, and the ability to navigate complex insurance processes.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in healthcare administration or insurance verification preferred.
• Excellent written and spoken English skills.
• Valid driver's license with a safe driving record.
• Knowledge of Medicaid, Medicare, Marketplace, and Commercial plans preferred.
• CPR/FA Certification – to be obtained within first 30 days if required for position.
• Fingerprint Clearance Card – have current card or show proof of applying within 7 days from hire date if required for position.
• Handle with Care – to be obtained within first 30 days if required for position.
• Successful clearance of pre-employment criminal/county/state background check.
• Successful clearance of pre-employment drug and alcohol testing.
• Successful clearance of TB PPD testing upon hire and annual screening of TB symptoms.
• Attending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month.

Responsibilities

• Verify client insurance eligibility and benefits prior to admission and throughout treatment.
• Conduct insurance audits to ensure coverage remains active and identify any lapses or discrepancies.
• Complete and maintain Verification of Benefits (VOB) documentation.
• Assist clients with insurance renewals, extensions, reinstatements, and eligibility updates.
• Coordinate and maintain accurate Coordination of Benefits (COB) information.
• Assist clients with cancellation of Marketplace plans when appropriate to ensure proper insurance coordination.
• Assist clients with obtaining and submitting insurance documentation through county, state, and insurance portals.
• Help clients establish and maintain access to DCS and other electronic systems required for document submission.
• Communicate with insurance carriers, government agencies, and healthcare partners regarding eligibility and coverage matters.
• Collaborate with Admissions, Billing, Utilization Review, and Clinical departments regarding insurance-related concerns.
• Ensure timely processing of insurance information and supporting documentation.
• Maintain accurate records and documentation in EMR systems.
• Monitor insurance status throughout treatment to minimize disruptions in care.
• Educate clients regarding insurance coverage, benefits, and responsibilities.
• Ensure all insurance information, VOBs, and COBs remain accurate and up to date.

Skills

Customer service

English fluency

Communication

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Medical insurance terminology

Job description

Americas Rehab Campuses is seeking an Insurance Liaison at our Arizona Rehab Campus in Tucson. The role ensures clients have active and accurate insurance coverage throughout their treatment episode, coordinating with carriers, marketplace plans, and county agencies to prevent lapses.

The position requires strong English communication, experience in healthcare administration, and the ability to navigate complex insurance processes.