Insurance Call Center Specialist, Customer Care

dxctechnology; Tulsa (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

DXC Technology is seeking a customer service professional to support Brighthouse Annuity customers. You will respond via phone or email, educate representatives on policy requirements, and efficiently process transactions while maintaining high-quality service and strong communication skills.

The role emphasizes a professional, in-person collaboration environment with flexible scheduling to meet business needs and provide excellent customer care.

Qualifications

• High School diploma.
• 1-2 years customer service experience.
• An ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.

Responsibilities

• Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.
• Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products and the client’s website.
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and Brighthouse Finrancial using strong communication skills, keen listening skills and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Skills

Outstanding customer service

Exceptional listening

Analytical skills

Time management

Multi-tasking

Education

High School diploma

Job description

DXC Technology is seeking a customer service professional to support Brighthouse Annuity customers. You will respond via phone or email, educate representatives on policy requirements, and efficiently process transactions while maintaining high-quality service and strong communication skills.

The role emphasizes a professional, in-person collaboration environment with flexible scheduling to meet business needs and provide excellent customer care.