Customer Experience Associate - Petersburg

Indiana Farm Bureau Insurance; Petersburg (IN); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Sick leave

401(k) with match

Benefits eligibility soon

Yearly bonus

Descripción de la vacante

Indiana Farm Bureau Insurance in Petersburg seeks a Customer Experience Associate to assist customers with our discount programs, set appointments, and process payments.

The role requires a high school diploma, 3 years of customer service experience, and the ability to obtain a Property & Casualty license within a year; on-site in Petersburg with potential bonus and benefits.

Formación

• 3 years of customer service experience (insurance experience preferred).
• Property & Casualty license required or must be able to obtain this license within a year.
• Ability to communicate with a variety of audiences.

Responsabilidades

• Assist customers with discounts and programs.
• Resolves issues about discounts or programs.
• Reaches out to customers and sets appointments.
• Cross-sells Multi‑Line discounts.
• Handles incoming calls and answers questions.
• Collects payments and makes policy changes.
• Sets up bill accounts and handles simple billing requests.
• Submits claims paperwork as requested by claims representatives.
• Provides proof of insurance documents as requested by clients.
• May assist with INFB Health Plans.
• Collaborate in a team environment.

Conocimientos

Customer service

Communication skills

Problem solving

Educación

High school diploma or GED

Herramientas

Android and iOS devices

Descripción del empleo

Customer Experience Associate - Petersburg

Job Category: Individual Contributor

Requisition Number: CUSTO005800

• Full-Time
• On-site

Locations

Showing 1 location

201 Main St
Petersburg, IN 475671240, USA

Description

Responsibilities:

• Works closely with customers and discusses our discounts.
• Resolves issues about any of our discounts or programs.
• Reaches out to customers and sets appointments.
• Cross-sells to our customers with regards to the Multi-Line discount.
• Handles incoming calls and answers any questions.
• Collects payments and makes policy changes.
• Sets up bill accounts and works on other simple billing requests.
• Submits claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• May assist with INFB Health Plans.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 3 years of customer service experience, insurance experience preferred.
• Property & Casualty insurance license required or must be able to obtain this license within a year.
• Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly.
• Ability to communicate with a variety of audiences.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to interact professionally with our internal and external clients.
• Proficient in using Android and Apple phones.
• Ability to have patience and understanding in guiding customers through technology.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

#FO

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
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