Dental Receptionist

Excellence Dental Network LLC; East Hartford (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Profit sharing

Training & development

Employee discounts

Company parties

Advancement opportunities

Job summary

Excellence Dental Network LLC in East Hartford, CT seeks a Full-Time Dental Insurance Coordinator to join our front-office team. You will verify insurance coverage, manage patient flow, and maintain a smooth appointment schedule with clear communication to families.

This role focuses on front-office insurance accuracy, patient interaction, and coordinating with clinical staff to avoid delays, ensuring a positive patient experience in a busy pediatric dental setting.

Qualifications

• Experience verifying dental insurance benefits and coverage.
• Strong front-office communication and patient service skills.
• Ability to explain coverage and co-pays to families clearly.

Responsibilities

• Verify insurance eligibility and benefits with accuracy (Dentrix Ascend).
• Greet and check in/out patients with a warm, positive attitude.
• Calculate copays confidently for parents.

Skills

Insurance verification

Front office experience

Patient communication

Organized

Empathy

Tools

Dentrix Ascend

Job description

Benefits:

• 401(k)


• Company parties


• Competitive salary


• Employee discounts


• Health insurance


• Opportunity for advancement


• Paid time off


• Profit sharing


• Training & development

Job Summary

We are seeking a Full-Time Dental Insurance Coordinator to join our front-office team. This role is ideal for someone who is confident with insurance verification, excellent with patient communication, and skilled at keeping a dental office schedule running smoothly.

This is not a billing/claims position. We have a full billing team and a patient accounts specialist. Your focus will be front-office insurance accuracy and schedule optimization.

Key Responsibilities

• Verify insurance eligibility and benefits with accuracy (Dentrix Ascend)


• Greet and check in/out patients with a warm, positive attitude


• Calculate copays confidently and clearly for parents


• Ensure the schedule stays optimized, filled, and flowing smoothly


• Communicate with parents about coverage, authorizations, and treatment timing


• Coordinate with clinical staff to avoid delays


• Support a fast-paced dental environment with professionalism and empathy

Benefits/Perks

• Competitive Compensation


• Careers Advancement

Requirements

• Prior experience in a dental front office role (insurance knowledge required)


• Strong understanding of dental insurance breakdowns


• Ability to recognize insurance discrepancies and resolve them


• Proficiency with Dentrix Ascend or willingness to learn quickly


• Excellent communication and customer service skills


• Organized, reliable, and proactive


• Enjoys working with children and families