Front Desk Dental Coordinator/Administrative Assistant

Heather L Maze DDS Inc; Copley Township (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Retirement Plan

Dental Benefits

Uniform Allocation

Continuing Education Courses

Other

Job summary

Bath Family Dentistry in Ohio is seeking a highly organized Front Desk Coordinator/Administrative Assistant to be the first point of contact for patients. You will manage scheduling, insurance intake, and patient checkout while upholding a welcoming, professional front office.

The ideal candidate has dental office experience, knowledge of dental terminology and insurance processes, and proficiency with Eaglesoft.

Qualifications

• Prior dental front desk experience is required.
• Knowledge of dental terminology, workflow, and insurance processes.
• Proficiency with Eaglesoft dental software.

Responsibilities

• Manage patient scheduling to maintain a productive and efficient appointment calendar.
• Verify dental insurance eligibility and explain benefits clearly to patients.
• Present treatment plans and discuss financial agreements and payment arrangements.
• Handle patient check-in and check-out processes efficiently.
• Answer multi-line phones with professionalism and warmth.
• Process payments accurately and maintain detailed financial records.
• Follow up on unscheduled treatment plans and outstanding account balances.
• Oversee collections and manage accounts receivables.
• Coordinate and manage patient referral processes.
• Ensure HIPAA compliance and maintain patient confidentiality.

Skills

Dental office experience

Dental terminology

Insurance processes

Organizational skills

Interpersonal communication

Phone etiquette

Customer service orientation

Tools

Eaglesoft

Job description

About the Company

Bath Family Dentistry is dedicated to providing exceptional dental care in a welcoming and patient-focused environment. Our practice values professionalism, attention to detail, and creating positive experiences for every patient from their first interaction with the team until the time they leave our office.

Postion Summary

We are seeking a highly organized, personable, and detailed-orientated Front Desk Coordinator/Administrative Assistant to serve as the cornerstone of our patient experience. This individual will be the first point of contact for our patients and will play a vital role in ensuring smooth daily operations, efficient scheduling, and outstanding patient care. The ideal candidate understands dental workflow, insurance processes, and the importance of delivering exceptional service from the very first phone call.

Experience and Skills Required:

• Previous experience in a dental office setting (required)
• Strong knowledge in dental terminology, workflow, and insurance processes
• Proficeiency with dental practice management software (Eaglesoft)
• Excellent organizational skills with keen attention to detail
• Outstanding interpersonaland customer communication skills
• Professional phone manner with the ability to manage multiple lines and multitask
• Strong service orientation with a warm, welcoming demeanor

Key Responsibilities:

• Manage patient scheduling to maintain a productive and efficient appointment calendar
• Verify dental insurance eligibility and explain benefits clearly to patients
• Present treatment plans and discuss financial agreements and payment arrangements
• Handle patient check-in and check-out processes efficiently
• Answer multi-line phones with professionalism and warmth
• Process payments accurately and maintain detailed financial records
• Follow up on unscheduled treatment plans and oustanding account balances
• Oversee collections and manage accounts receivables
• Coordinate and manage patient referral processes
• Ensure HIPPA compliance and maintain patient confidentiality

Pay Rate

$18-22

Benefits

• PTO
• Paid Holidays
• Retirement Plan
• Dental Benefits
• Uniform Allocation
• Continuing Education Courses
• Other