Dental Insurance/ Office Coordinator

Anderson Dental; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dental benefits

Paid time off

Performance bonuses

Job summary

Anderson Dental in Phoenix, AZ, is seeking a Dental Insurance Coordinator to manage all insurance functions while supporting front-desk operations and delivering excellent patient service.

You will verify eligibility, document benefits, submit claims, handle pre-authorizations, and coordinate with clinicians to ensure accurate treatment estimates. A detail‑oriented, client‑focused approach is essential.

Qualifications

• Experience handling dental insurance benefits and claims.
• Ability to explain coverage and patient financial responsibility.
• Attention to detail and strong communication.
• HIPAA compliance and confidentiality.

Responsibilities

• Verify insurance eligibility before appointments.
• Document benefit details including deductibles and limits.
• Maintain insurance data in the practice management system.
• Submit and track insurance claims with required documents.
• Prepare and track pre-authorizations and estimates.
• Follow up on aging and delinquent claims.
• Investigate denials and appeals.
• Post insurance payments and EOBs.
• Communicate with carriers about benefits and status.
• Explain coverage to patients.
• Coordinate with clinical teams for treatment estimates.
• Maintain fee schedules and plan info.
• HIPAA compliance and confidentiality at all times.

Skills

Insurance verification

Claims processing

HIPAA compliance

Patient communication

Tools

Practice management software

Job description

DENTAL INSURANCE / OFFICE COORDINATOR

POSITION SUMMARY The Dental Insurance Coordinator manages all dental insurance functions while supporting front-desk operations and delivering excellent patient service. This role requires strong attention to detail, clear communication, and a thorough understanding of dental insurance benefits, claims processing, and terminology. The coordinator also assists with daily operations, including reporting and front-desk support as needed.

KEY RESPONSIBILITIES

• Verify insurance eligibility and benefits prior to patient appointments
• Document complete benefit details, including deductibles, maximums, frequencies, limitations, exclusions, and waiting periods
• Maintain accurate and up-to-date insurance information in practice management software
• Submit clean, timely insurance claims with all required documentation, including narratives, radiographs, periodontal charts, and attachments
• Prepare, submit, and track pre-authorizations and pre-treatment estimates
• Monitor, follow up on, and resolve outstanding insurance claims
• Review aging reports and actively work delinquent claims
• Investigate denials, delays, and underpayments; submit corrections and appeals as needed
• Post and reconcile insurance payments and Explanation of Benefits (EOBs)
• Identify and resolve payment discrepancies
• Communicate with insurance carriers regarding benefits, claim status, and appeals
• Clearly explain insurance coverage and patient financial responsibility to patients
• Educate patients that insurance estimates are not guarantees of payment
• Coordinate with clinical and treatment teams to ensure accurate treatment estimates
• Maintain current fee schedules and insurance plan information
• Update insurance records when patient coverage changes occur
• Ensure all claims are submitted within required filing deadlines
• Coordinate benefits for patients with multiple insurance plans
• Maintain HIPAA compliance and protect patient confidentiality at all times
• Assist with phone coverage, scheduling.
• Communicate professionally with patients, team members, and insurance representatives

Why Join Us?

• Competitive salary + performance bonuses.
• Comprehensive benefits: dental, and paid time off.
• Supportive, family-like team culture with ongoing training and growth opportunities.
• Make a real difference in patients' lives every day!
• Modern, state-of-the-art office with cutting-edge technology.

Schedule:

Full-time- 40 hrs/ weekMonday 8:30-4Tuesday 8:30-6Wednesday 8:30-6Thursday 8:30-4Friday 8:30- 3

Bring your enthusiasm and expertise to Anderson Dental

Anderson Dental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.