Insurance Agency Service & Retention Office Manager

Wright Insurance Services; Frederick (MD); On-site; USD 45,000 - 80,000; Full time

Job summary

A leading insurance agency is seeking an Insurance Agency Service & Retention Office Manager in Frederick, MD. The successful candidate will manage a small team and ensure service excellence while achieving retention goals. This full-time position offers a competitive base salary with performance bonuses and commission opportunities.

Benefits

401k Retirement Plan

Paid Vacation and Holidays

Annual Bonus

Commission Opportunities

Qualifications

• Must have property and casualty license.
• 3+ years experience in service/agency management required.
• Experience working at a large insurance carrier, e.g., Allstate.

Responsibilities

• Manage a staff of 1-2 insurance producers.
• Hit retention and bundling goals.
• Oversee training and development of new hires.

Skills

Management

Customer Service

Retention Strategies

Education

Active Property & Casualty License

Minimum 3 years of Service and/or Agency Manager experience

Experience with Large Insurance Carriers

Job description

Insurance Agency Service & Retention Office Manager

Join to apply for the Insurance Agency Service & Retention Office Manager role at Wright Insurance Services

Insurance Agency Service & Retention Office Manager

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Join to apply for the Insurance Agency Service & Retention Office Manager role at Wright Insurance Services

Job Description

Looking for an experienced P&C Insurance Agency Service Manager that has managed a hybrid service team.

Job Description

Looking for an experienced P&C Insurance Agency Service Manager that has managed a hybrid service team.

The ideal candidate has worked at a large insurance carrier (eg Allstate, State Farm), and is very well versed in how to manage an office and drive service and retention goals.

Compensation & Benefits

• Target Compensation Band: $60,000-$80,000
• Base Salary: $45,000-$55,000 (based on experience)
• Annual Bonus: $10,000-$15,000 if you hit performance targets (eg retention, cross-sell)
• Commission eligible: $5,000-10,000 per year
• 401k Retirement Plan
• Paid Vacation and Holidays
  
  

Office Hours

• Mon to Fri, 9-5pm EST
• Office location: Frederick MD
  
  

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Retirement Plan

Monthly Bonus Opportunities

Paid Holidays

Responsibilities

• You will be responsible for managing a staff of 1-2 other insurance producers / service team members
• You will be resposible for hitting annual retention and bundling goals
• You will manage ensure accountability across service team, training and development of new hires, run insurance reviews, manage computer logitics and setup for remote employees, write business as needed.
  
  

Requirements

• Active Property & Casualty License Required.
• Previous Large Carrier experience (eg Allstate) required.
• Minimum of 3 years of Service and/or Agency Manager experience required
• Must be able to come daily to the office located in Frederick, MD
  
  

Company Description

Wright Insurance Services is a dynamic and professional leader in the insurance industry. We empower our team to secure futures with innovative solutions and exceptional client service. Join our energetic culture, where growth and impact are at the heart of everything we do.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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