Sales Service Office Manager

Admore Folders; Macomb (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Admore Folders is looking for a dynamic Sales Service Office Manager to lead customer service, estimating, order processing, and inside sales teams at their Macomb facility. This hands-on leadership role focuses on team development, operational efficiency, and enhancing customer experiences. Ideal candidates will have strong communication skills and management experience, alongside proficiency in software applications relevant to sales and customer service.

Benefits

Comprehensive Medical, Dental and Vision benefits

Company paid Life Insurance

401(k) with $2,500 employer match

PTO available at hire

Paid Holidays

Qualifications

• Strong communication and interpersonal skills required.
• Management, supervisory, and leadership experience required.
• Proficient in sales and customer service software.

Responsibilities

• Manage and motivate a multi-functional team.
• Oversee daily order workflow and customer service operations.
• Conduct regular performance evaluations.

Skills

Communication

Problem-Solving

Leadership

Customer Service

Education

Bachelor’s degree

Tools

JDE

Excel

Outlook

Word

Acrobat

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Admore Folders

Admore is seeking a professional and dynamicSales Service Office Managerto work on-site to manage, oversee and inspire the individuals and teams that serve as the face of our company: Customer Service, Estimating, Order Processing, and Inside Sales.

This position is an in-person, hands-on leadership role at our manufacturing facility located in Macomb, Michigan.

The ideal candidate is someone who thrives on team development, smooth operations, and ensuring customers have an outstanding experience at every step.

Key Responsibilities

·Reports directly to the Facility General Manager.

·Manage, supervise, coach, and motivate a multi-functional team, driving top-notch customer service and sales support.

·Oversee daily order workflow, ensuring efficiency and accuracy in order processing to meet required timelines and schedules.

·Monitor daily sales and production levels to adjust staffing and resources to meet workload demand as needed.

·Resolve customer concerns and elevate the customer experience through timely problem-solving.

·Maintain and enhance operational strategies for best practices to maximize satisfaction and productivity

·Collaborate with the management team: Marketing, IT, and HR to ensure seamless communication and implementation of products, system upgrades, and company policies.

·Collaborate with production departments: Prepress, Printing, Die Cutting, Foil Stamping, Folding, and Shipping to ensure seamless communication and effective issue resolution.

·Support team members in addressing customer concerns and complaints to promote a positive customer experience.

·Communicate effectively to reinforce, maintain and uphold corporate policies, company mission statement, and departmental policies.

·Conduct regular performance evaluations, providing clear feedback, direction and training to help employees master job duties to grow and succeed.

·Participate in the recruiting, interviewing, and onboarding process for selection of qualified candidates within the department to fill relevant roles.

·Other duties as assigned.

Requirements

·Strong communication and interpersonal skills; both oral and written.

·Management, supervisory and leadership experience required.

·Effective problem-solving and analytical skills.

·Capacity to motivate and guide teams towards achieving significant results.

·Proficient in sales and customer service software applications including; JDE, Excel, Outlook, Word, Acrobat.

·Offset / digital printing, and manufacturing experience is preferred.

·Prior experience in printing production and manufacturing workflow and scheduling is preferred.

·2+ years of experience in customer service, sales leadership, or related role.

·Graphic arts and design knowledge is beneficial in performing this role.

·Bachelor’s degree is preferred

Self-Funded Health Plan: Comprehensive Medical, Dental and Vision benefits after 90 days. Low out-of-pocket premiums and co-pays.

Company paid Life Insurance and Long Term Disability Insurance

Optional flexible spending account (Medical and Dependent Care)

Optional Short-Term Disability Insurance, Life Insurance, Accident Insurance, and more

PTO available at hire (pro-rated for new hire based on start date)

Paid Holidays (9 recognized throughout the year)

401(k) with $2,500.00 employer match

Compensation

·Bi-weekly pay schedule, salaried exempt.

·Competitive salary. Determination based on level of experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Printing Services

Referrals increase your chances of interviewing at Admore Folders by 2x

Sign in to set job alerts for “Sales Office Manager” roles.

Outside Sales Account Manager - Fluid Process Component and Solution Sales

Southfield, MI $75,000.00-$175,000.00 1 week ago

Bloomfield Township, MI $19.00-$24.00 1 month ago

Outside Sales Account Manager - Fluid Process Component and Solution Sales

Independent Aftermarket Training as a Service Manager

Automotive Sales Assistant Manager / Manager in Training (MIT)

JD Store Management - Great Lakes Crossing, Auburn Hills, MI

Clarkston, MI $50,000.00-$75,000.00 7 months ago

Service & Repair Manager - Industrial & Municipal Pumps

Commercial Lines Account Manager (Large Lines-Remote in NY only)

Clinton Township, MI $100,000.00-$125,000.00 4 days ago

JD Store Management - The Mall at Partridge Creek, Clinton Township, MI

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.