Insurance Agency CSR — Growth & Flexible Hours

Stephaniejameson; Baltimore (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k)

Hourly pay plus commission/bonus

Paid time off (vacation and personal/sick days)

Flexible hours

Growth potential/Opportunity for advancement

Job summary

Stephanie Jameson, a State Farm Agent in Baltimore, is looking for a Customer Service Representative to enhance customer experiences and support agency growth. You'll handle inquiries, assist with policy updates, and engage with customers to ensure satisfaction.

The role offers flexible hours, hourly pay plus commission, and opportunities for advancement within a positive team environment. Candidates should be detail-oriented, customer-focused, and motivated to succeed.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask.
• Previous customer service experience preferred.
• People-oriented with dedication to customer service.
• Ability to learn computer functions.
• Willingness to work in a team environment.
• Bilingual in Spanish is a plus but not required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Ability to work in a team environment

Bilingual - Spanish a plus

Job description

Stephanie Jameson, a State Farm Agent in Baltimore, is looking for a Customer Service Representative to enhance customer experiences and support agency growth. You'll handle inquiries, assist with policy updates, and engage with customers to ensure satisfaction.

The role offers flexible hours, hourly pay plus commission, and opportunities for advancement within a positive team environment. Candidates should be detail-oriented, customer-focused, and motivated to succeed.