Customer Experience Specialist | Flexible Schedule & Growth

Talentify; Ellicott City (MD); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Team is seeking a Customer Relations Representative to join a dedicated local team in Maryland. You will help customers with inquiries, resolve issues, and build lasting relationships while supporting agency growth and community service.

Ideal candidates bring strong communication, a customer-service mindset, and the ability to manage multiple tasks in a fast-paced environment. The role offers growth opportunities and a friendly, collaborative team culture.

Qualifications

• Clear communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

State Farm Agent Team is seeking a Customer Relations Representative to join a dedicated local team in Maryland. You will help customers with inquiries, resolve issues, and build lasting relationships while supporting agency growth and community service.

Ideal candidates bring strong communication, a customer-service mindset, and the ability to manage multiple tasks in a fast-paced environment. The role offers growth opportunities and a friendly, collaborative team culture.