Insurance Admin & Support Senior Associate — Generous PTO

Hilb Group; Reese (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Company paid life insurance

Long-term disability

Short-term disability

Medical insurance

Dental insurance

Vision insurance

FSA/HSA plans

401(k) with company match

Job summary

Hilb Group in Reese, MI is seeking an Administration & Support Senior Assistant to join our team in-office. The role supports Account Managers and producers, handles phone systems, endorsements, billing, and client communications, and maintains documentation in the agency management system.

The ideal candidate will be organized, team-oriented, able to prioritize, and comfortable with multitasking. Two-year degree or equivalent experience preferred; strong customer service and MS Office

Qualifications

• Two-year college degree in related field or equivalent experience preferred.
• Proven customer service skills.
• Excellent phone skills, organizational skills, computer and keyboarding skills, knowledge of word processing with Microsoft Windows and Office experience.
• Ability to work within a team environment.
• Ability to self-direct the completion of job duties.
• Previous experience using agency management system preferred but not required.

Responsibilities

• Operate digital, multi-line phone system and distribute work to departments as required.
• Assist Account Managers and producers to process telephone service requests, including endorsements, cancellations, billing and ID card issuance.
• Document agency management system thoroughly.
• Maintain knowledge of agency procedures.
• Process all incoming and outgoing mail.
• Review insurance company communications daily.
• Review renewals and endorsements for accuracy.
• Provide assistance to customers regarding billing transactions/issues.
• Provide assistance to customers reporting claims.
• Provide administrative support to management, producers and staff.
• Use interpersonal communication skills to engage and develop relationships with Hilb Group clients and carrier underwriters.
• Listen to identify client needs related to their insurance needs.
• Interface with customers via telephone, mail, fax and email to respond to inquiries.
• Maintain confidentiality of all information related to clients, employees and carriers.

Skills

Customer service

Phone skills

Organizational skills

Teamwork

Self-direction

Communication

Education

Two-year college degree or equivalent experience

Tools

Microsoft Windows

Microsoft Office

Agency management system

Job description

Hilb Group in Reese, MI is seeking an Administration & Support Senior Assistant to join our team in-office. The role supports Account Managers and producers, handles phone systems, endorsements, billing, and client communications, and maintains documentation in the agency management system.

The ideal candidate will be organized, team-oriented, able to prioritize, and comfortable with multitasking. Two-year degree or equivalent experience preferred; strong customer service and MS Office