Administration & Support Senior Associate

Hilb Group; Reese (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Company paid life insurance

Long-term disability

Short-term disability

Medical insurance

Dental insurance

Vision insurance

FSA/HSA plans

401(k) with company match

Job summary

Hilb Group in Reese, MI is seeking an Administration & Support Senior Assistant to join our team in-office. The role supports Account Managers and producers, handles phone systems, endorsements, billing, and client communications, and maintains documentation in the agency management system.

The ideal candidate will be organized, team-oriented, able to prioritize, and comfortable with multitasking. Two-year degree or equivalent experience preferred; strong customer service and MS Office

Qualifications

• Two-year college degree in related field or equivalent experience preferred.
• Proven customer service skills.
• Excellent phone skills, organizational skills, computer and keyboarding skills, knowledge of word processing with Microsoft Windows and Office experience.
• Ability to work within a team environment.
• Ability to self-direct the completion of job duties.
• Previous experience using agency management system preferred but not required.

Responsibilities

• Operate digital, multi-line phone system and distribute work to departments as required.
• Assist Account Managers and producers to process telephone service requests, including endorsements, cancellations, billing and ID card issuance.
• Document agency management system thoroughly.
• Maintain knowledge of agency procedures.
• Process all incoming and outgoing mail.
• Review insurance company communications daily.
• Review renewals and endorsements for accuracy.
• Provide assistance to customers regarding billing transactions/issues.
• Provide assistance to customers reporting claims.
• Provide administrative support to management, producers and staff.
• Use interpersonal communication skills to engage and develop relationships with Hilb Group clients and carrier underwriters.
• Listen to identify client needs related to their insurance needs.
• Interface with customers via telephone, mail, fax and email to respond to inquiries.
• Maintain confidentiality of all information related to clients, employees and carriers.

Skills

Customer service

Phone skills

Organizational skills

Teamwork

Self-direction

Communication

Education

Two-year college degree or equivalent experience

Tools

Microsoft Windows

Microsoft Office

Agency management system

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service‑driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Administration & Support Senior Assistant to join our team. This position will report to our agency located in Reese, MI. The ideal candidate will be motivated to succeed, be well organized, able to prioritize, and able to work well with a team. This is an in‑office position.

Responsibilities

• Operate digital, multi‑line phone system, distributing work to various departments as required.
• Assist Account Managers and producers to process telephone service requests, including but not limited to policy endorsements, cancellations, billing and identification card issuance.
• Thoroughly and accurately document agency management system as required.
• Maintain thorough knowledge of agency procedures.
• Process all incoming and outgoing mail.
• Review insurance company communications daily.
• Review account renewals and endorsements (download and paper) for accuracy.
• Provide assistance to customers regarding billing transactions/issues.
• Provide assistance to customers reporting claims.
• Provide administrative support as requested by management, producers and other staff members.
• Use interpersonal communication skills to engage and develop relationships with Owen Moore Insurance Agency clients and carrier underwriters.
• Actively listen and identify client needs or requests/concerns that are related to their insurance needs.
• Interface with customers via telephone, written correspondence, fax and electronic mail to respond to inquiries and answer insurance related questions.
• Maintain confidentiality of all information related to clients, employees and carriers.

Qualifications

• Two‑year college degree in related field or equivalent experience preferred.
• Proven customer service skills.
• Excellent phone skills, organizational skills, computer and keyboarding skills, knowledge of word processing with Microsoft Windows and Office experience.
• Ability to work within a team environment.
• Ability to self‑direct the completion of job duties.
• Previous experience using agency management system preferred but not required.

Benefits

• Company paid life insurance, long‑term and short‑term disability.
• Medical, dental, vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including critical illness, accident insurance, hospital indemnity and supplemental life insurance, legal and identity protection, and pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero‑tolerance policy for all forms of harassment that violate federal, state, and local laws.