Administration & Support Senior Associate

OMA Owen Moore (MI); Reese (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Company Paid Life Insurance

401(k) with company match

Generous PTO

Job summary

OMA Owen Moore (MI) is seeking a motivated Administration & Support Senior Assistant to join their team in Reese, MI. This in-office role involves managing communications, assisting account managers, and providing customer service. The ideal candidate will be well-organized and possess excellent interpersonal skills.

Key responsibilities include operating phone systems, processing service requests, and maintaining thorough documentation. Benefits include medical, dental, vision plans, and a generous PTO policy among others.

Qualifications

• Proven customer service skills.
• Ability to work within a team environment.
• Ability to self‑direct the completion of job duties.

Responsibilities

• Operate digital, multi-line phone system.
• Assist Account Managers with service requests.
• Document agency management system accurately.
• Process incoming and outgoing mail.
• Assist customers with billing transactions.

Skills

Customer service skills

Excellent phone skills

Organizational skills

Interpersonal communication skills

Knowledge of Microsoft Office

Education

Two year college degree in related field or equivalent experience

Tools

Agency management system

Microsoft Windows

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Administration & Support Senior Assistant to join our team. This position will report to our agency located in Reese, MI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Operate digital, multi-line phone system, distributing work to various departments as required.
• Assist Account Managers and producers to process telephone service requests, including but not limited to policy endorsements, cancellations, billing and identification card issuance.
• Thoroughly and accurately document agency management system as required.
• Maintain thorough knowledge of agency procedures.
• Process all incoming and outgoing mail.
• Review insurance company communications daily.
• Review account renewals and endorsements (download and paper) for accuracy.
• Provide assistance to customers regarding billing transactions/issues.
• Provide assistance to customers reporting claims.
• Provide administrative support as requested by management, producers and other staff members.
• Use interpersonal communication skills to engage and develop relationships with clients and carrier underwriters.
• Actively listen and identify client needs or requests/concerns related to their insurance needs.
• Interface with customers via telephone, written correspondence, fax and electronic mail to respond to inquiries and answer insurance related questions.
• Maintain confidentiality of all information related to clients, employees and carriers.

Qualifications

• Two year college degree in related field or equivalent experience preferred.
• Proven customer service skills.
• Excellent phone skills, organizational skills, computer and keyboarding skills, knowledge of word processing with Microsoft Windows and Office experience.
• Ability to work within a team environment.
• Ability to self‑direct the completion of job duties.
• Previous experience using agency management system preferred but not required.

Benefits

• Company Paid Life Insurance, Long‑Term and Short‑Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.

Equal Opportunity Employer

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero‑tolerance policy for all forms of harassment in violation of federal, state, and local laws.