Insurance Account & Retention Specialist – Flexible Schedule

Mycitymyagent; Massillon (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Opportunity for advancement

Vision insurance

Dental insurance

Flexible schedule

Training & development

Job summary

Mycitymyagent is seeking a Customer Retention Specialist to join our State Farm Agent Team in Massillon, OH. This full-time position offers an opportunity to provide exceptional service to customers while growing your career in the insurance industry.

Responsibilities include assisting clients with policy changes, answering their questions, and ensuring their satisfaction. The ideal candidate will have strong communication skills, be detail-oriented, and thrive in a fast-paced environment. Compensation ranges from $40,000 to $60,000 annually.

Qualifications

• Strong communication and customer service skills are essential.
• Must be highly organized and detail-oriented.
• Comfortable using computer systems and agency software.

Responsibilities

• Provide prompt, friendly customer service to clients.
• Assist customers with policy changes and billing questions.
• Maintain accurate documentation in the agency management system.

Skills

Strong communication and customer service skills

Highly organized and detail-oriented

Ability to multitask and manage multiple client accounts

Comfortable using computer systems and agency software

Education

Property & Casualty license (preferred)

Life and Health license (preferred)

Job description

Mycitymyagent is seeking a Customer Retention Specialist to join our State Farm Agent Team in Massillon, OH. This full-time position offers an opportunity to provide exceptional service to customers while growing your career in the insurance industry.

Responsibilities include assisting clients with policy changes, answering their questions, and ensuring their satisfaction. The ideal candidate will have strong communication skills, be detail-oriented, and thrive in a fast-paced environment. Compensation ranges from $40,000 to $60,000 annually.