Insurance Account Manager - Client Advocate & Renewals Pro

Alliance Insurance Agency; Lubbock (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Alliance Insurance Agency in Lubbock, Texas, is seeking a Customer Service Representative to enhance customer relationships through effective communication and expert service. As a key part of our team, you will handle inquiries, assist with policy updates, and resolve issues with precision and professionalism.

The ideal candidate will possess strong communication skills, an insurance license or willingness to obtain one, and the ability to manage multiple tasks while delivering excellent customer care. Join us and enjoy competitive pay along with opportunities for professional development.

Qualifications

• Hold the insurance license required by your state or be willing to work on getting licensed.
• Strong customer focus and excellent phone manner.
• Ability to handle difficult situations and solve complex problems.

Responsibilities

• Provide service to existing clients regarding policy updates and payments.
• Answer calls about new/existing insurance policies.
• Work with clients to finalize and bind new coverage.
• Review existing policies and help with renewals.
• Maintain records of customer interactions in the management system.

Skills

Customer focus

Verbal communication

Written communication

Math skills

Problem-solving

Education

Insurance license

Tools

Agency management systems

Rating tools

Job description

Alliance Insurance Agency in Lubbock, Texas, is seeking a Customer Service Representative to enhance customer relationships through effective communication and expert service. As a key part of our team, you will handle inquiries, assist with policy updates, and resolve issues with precision and professionalism.

The ideal candidate will possess strong communication skills, an insurance license or willingness to obtain one, and the ability to manage multiple tasks while delivering excellent customer care. Join us and enjoy competitive pay along with opportunities for professional development.