Remote Insurance Account Manager - Client Renewal & Service

El Dorado Insurance Agency, Inc.; Houston (TX); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Professional Development

Job stability in a growing industry

Job summary

A local insurance agency in Houston is seeking a Customer Service Representative to maintain solid customer relationships while addressing inquiries and providing service. The ideal candidate will hold a Texas P&C Insurance License and demonstrate excellent communication, problem-solving, and organizational skills. Responsibilities include managing existing client services, processing claims, and collaborating with team members. Flexible work from home options are available.

Qualifications

• Strong knowledge of insurance products and usages, including rating and underwriting procedures.
• Ability to handle difficult situations and solve complex problems independently.
• Excellent math and reading skills for calculations.

Responsibilities

• Maintain solid customer relationships by handling inquiries and concerns.
• Provide service to existing clients and process renewals.
• Collaborate with team members and mentor staff as needed.

Skills

Strong customer focus

Excellent phone manner

Strong written and verbal communication skills

Attention to detail

Problem-solving skills

Education

Texas P&C Insurance License

Job description

A local insurance agency in Houston is seeking a Customer Service Representative to maintain solid customer relationships while addressing inquiries and providing service. The ideal candidate will hold a Texas P&C Insurance License and demonstrate excellent communication, problem-solving, and organizational skills. Responsibilities include managing existing client services, processing claims, and collaborating with team members. Flexible work from home options are available.