Instrument Automation Support Engineer II (Remote)

Tecan Austria GmbH; Morrisville (NC); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) employer match

Company-paid Life Insurance

HSA & HRA options

Disability insurance

Employee Assistance Program (EAP)

Pet insurance discounts

Job summary

Tecan Austria GmbH in Morrisville, NC is seeking a Technical Service Analyst II to troubleshoot and resolve instrument issues and provide remote technical support to customers and field engineers.

You will coordinate solutions, document issues, and maintain certification for onsite maintenance and installations while supporting training and events. Travel up to two nights per month may be required.

Qualifications

• Bachelor's degree in Biology, Chemistry, Medical Technology, Robotics, Automation, or related field.
• At least 18 months of experience in automation, instrumentation, or a related technical support environment.
• Experience programming or troubleshooting Tecan instruments and automation software.
• Ability to provide technical support remotely and onsite.

Responsibilities

• Provide technical support to customers, Sales teams, and Field Automation Engineers via phone, email, and remote channels.
• Troubleshoot instrument and automation issues, identify root causes, and coordinate timely resolution; onsite support as needed.
• Gather information, document technical issues, and support the complaint management process.
• Coordinate shipment of replacement parts and instruments, tracking RSOs and returns.
• Participate in rotating on-call coverage; maintain knowledge of Tecan instruments and software.

Skills

Troubleshooting

Communication

Organization

Teamwork

Travel flexibility

Driver's license

Remote support

Education

Bachelor's degree in Biology, Chemistry, Medical Technology, Robotics, Automation, or related field

Tools

EVOware

FluentControl

Remote support tools

Job description

Tecan Austria GmbH in Morrisville, NC is seeking a Technical Service Analyst II to troubleshoot and resolve instrument issues and provide remote technical support to customers and field engineers.

You will coordinate solutions, document issues, and maintain certification for onsite maintenance and installations while supporting training and events. Travel up to two nights per month may be required.