Field Automation Engineer – Lab Instrument Support

Tecan Austria GmbH; United States; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid time off and holidays

Professional development and training

Job summary

Tecan is seeking a Field Automation Engineer in the Bay Area to deliver field-based technical support for Tecan Detection instruments, including installation, maintenance, troubleshooting, and customer training.

You will work with customers, Sales, Field Automation Engineers, and internal teams to ensure instrument performance and satisfaction, traveling regularly and maintaining service records.

Qualifications

• Bachelor’s degree and 3+ years of lab instrumentation experience.
• Strong communication and troubleshooting skills.
• Ability to travel up to 60% and work independently.

Responsibilities

• Perform installation and implementation of Tecan Detection instruments at customer sites.
• Diagnose, troubleshoot, service, and perform preventive maintenance on instruments.
• Provide customer training on operation, applications, maintenance, and troubleshooting.
• Maintain accurate service records and stock levels.

Skills

Customer-focused communication

Troubleshooting

Analytical thinking

Time management

Team collaboration

Valid driver’s license

Education

Bachelor’s degree in Life Science, Computer Science, Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or related

Minimum 3 years laboratory instrumentation experience

Tools

MS Windows

MS Office

Job description

Tecan is seeking a Field Automation Engineer in the Bay Area to deliver field-based technical support for Tecan Detection instruments, including installation, maintenance, troubleshooting, and customer training.

You will work with customers, Sales, Field Automation Engineers, and internal teams to ensure instrument performance and satisfaction, traveling regularly and maintaining service records.