Instructional Technology Analyst

Ohio State University; Columbus (OH); On-site; USD 59,000 - 77,000; Full time

Job summary

Ohio State University’s Fisher College of Business seeks an Instructional Technology Analyst to provide expert-level troubleshooting and in-person support for learning environments, including classrooms, meeting, and event spaces.

You will assist with operation of distance learning facilities, support Crestron-based control systems, collaborate with IT colleagues on network and security, and help train student staff for after-hours coverage and routine maintenance.

Qualifications

• Bachelor’s Degree or equivalent education/experience.
• At least 2 years installing and maintaining learning environment hardware and software (AV, Crestron).
• Experience with customer service and ticketing systems.
• Working knowledge of networking basics and client hardware/software.

Responsibilities

• Provide expert-level troubleshooting and in-person user support for learning environments.
• Assist users with operation of distance learning facilities.
• Investigate incidents and provide solutions for classroom control systems.
• Collaborate with other support specialists on network/security needs.
• Manage after-hours classroom support and train student staff.
• Assist with installation projects and preventative maintenance.

Skills

Customer service

Ticketing systems

Networking basics

Crestron

AV hardware

Education

Bachelor's degree or equiv

Tools

Crestron control systems

Job description

Job Title

Instructional Technology Analyst

Department

Fisher College | Facilities

Provides expert-level troubleshooting and in-person user support for Fisher College of Business (FCOB) learning environments including classroom, meeting, and event spaces. Assist users with operation of distance learning facilities; Provides expert level troubleshooting and support for all electronic/electro-mechanical systems related to control of the classroom environment; Investigates incidents and provides solutions and resolutions; Collaborates with other FCOBITS support specialists as needed for network and security needs. Manages after-hours classroom support operation including answering and tracking calls and shares the responsibility of managing and training student support staff who respond to urgent customer needs in the classroom. Assists with installation projects and preventative maintenance as required.

Position will have fluctuating hours including Saturday support of online and in-person weekend graduate programs.

Required Qualifications

• Bachelor’s Degree or equiv. combination of education and experience.
• A minimum of 2 years’ experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron.
• Experience with customer service and ticketing systems.
• Working knowledge of networking basics and client hardware and software.

Desired Qualifications

• 3-4 years’ experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron.
• Advanced knowledge and appropriate training in relevant computer technologies (display audio control) systems design installation and repair.
• Solid understanding of common network protocols and basic configuration

Additional Information

The target hiring range for this job profile is $58,700 - $77,200. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Location

Mason Hall (0252)

Position Type

Regular

Scheduled Hours

40

Shift

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.