Technical Support Analyst

Creative Solutions Services, LLC; Petersburg (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Creative Solutions Services, LLC seeks a Technical Support Analyst to provide operational and technical AV support across classrooms, conference rooms, and event venues. You will maintain, troubleshoot, and operate AV equipment while delivering strong customer service to faculty, staff, students, and guests, with evening and weekend coverage for university events.

The role focuses on reliability, rapid issue resolution, and supporting instructional technology initiatives in a university setting.

Qualifications

• Associate degree or equivalent in IT/AV tech or related field.
• At least two years supporting professional or enterprise AV systems.
• Experience troubleshooting, installing, operating, and maintaining AV equipment.
• Experience supporting live events, meetings, classroom technology, or executive presentations.
• Experience using a help desk or ticketing system.

Responsibilities

• Provide daily operational support for audiovisual and instructional technology in classrooms and venues.
• Diagnose and resolve issues with projectors, displays, cameras, and control systems.
• Perform routine maintenance and inspections to ensure uptime.
• Document service requests and equipment changes in ticketing/inventory systems.
• Support events, commencements, conferences, and meetings with AV setup and operations.
• Coordinate with organizers to confirm technical requirements during events.
• Work evenings, weekends, and non-standard hours as required.

Skills

Enterprise AV Support

Troubleshooting

Live events support

Ticketing system experience

Education

Associate degree in IT / AV technology

Bachelor's degree preferred

Tools

Crestron

Extron

Q-SYS

Biamp

Job description

Title: Technical Support Analyst

Location: Petersburg, VA (Onsite)

Duration: 9 Months

Interview type: Web Cam and In Person Interview

Job Description:

The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician is responsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.

Organizational Objectives

• Delivering reliable audiovisual services that support teaching, learning, and university operations.
• Maintaining operational readiness of classroom and event technology.
• Providing professional AV support for academic, administrative, and special events.
• Ensuring rapid response to classroom technology issues.
• Assisting with AV installations, upgrades, and preventative maintenance.
• Supporting a 95% or greater AV system uptime objective.

Essential Duties and Responsibilities

• Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.
• Perform routine system testing, preventative maintenance, and equipment inspections to support reliable operation and departmental uptime goals.
• Complete minor installation and replacement work, including replacing projectors, monitors, cables, adapters, and similar audiovisual components.
• Document service requests, repairs, maintenance activities, and equipment changes in the university's ticketing or inventory systems.
• Provide audiovisual support for university events, commencements, conferences, meetings, executive functions, and other scheduled programs.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Work evenings, weekends, and other non-standard hours as required to support university events and campus activities.
• Provide professional technical assistance to faculty, staff, students, guests, and event participants.
• Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
• Support departmental technology projects, emergency operations, and other duties assigned by the AV Instructional Technology Manager or ITS leadership.

Qualifications

Minimum Qualifications

• Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
• At least two years of experience supporting professional or enterprise audiovisual systems.
• Experience troubleshooting, installing, operating, and maintaining audiovisual equipment.
• Experience supporting live events, meetings, classroom technology, or executive presentations.
• Experience using a help desk or ticket management system.
• Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders.
• Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.

Preferred Qualifications

• Bachelor's degree in information technology, Electronics, Audiovisual Technology, or a related field.
• Two to four years of professional audiovisual support experience.
• Experience supporting audiovisual and instructional technology in a higher education environment.
• AVIXA Certified Technology Specialist certification.
• Manufacturer certifications or hands-on experience with Crestron, Extron, Q-SYS, Biamp, or similar enterprise AV platforms.

Required/Desired Skills:

• Enterprise Audiovisual Systems Support
• Troubleshooting, installing, operating, and maintaining AV equipment
• Supporting Live events, meetings, classrooms technology
• Experience using a help desk or ticketing system
• Experience using a help desk or ticketing system
• Extron, Q-SYS, Biamp, Crestron Manufacturer Certifications