Instructional Technology Analyst

The Ohio State University; Columbus (OH); On-site; USD 59,000 - 77,000; Full time

Job summary

The Ohio State University’s Fisher College of Business is seeking an Instructional Technology Analyst to provide expert-level troubleshooting and in-person user support for learning environments, including classroom, meeting, and event spaces.

You will assist with operation of distance learning facilities, support Crestron and AV control systems, and collaborate with IT staff on network and security issues. Weekend and after-hours coverage are part of the role.

Qualifications

• Bachelor’s Degree or equiv. combination of education and experience.
• 2 years’ experience with learning environment hardware and software - audio, video and associated control systems including Crestron.
• Experience with customer service and ticketing systems.
• Working knowledge of networking basics and client hardware and software.

Responsibilities

• Provide expert-level troubleshooting and in-person user support for Fisher College learning environments.
• Assist users with operation of distance learning facilities and spaces.
• Collaborate with FCOBITS staff on network and security needs.
• Manage after-hours classroom support and train student staff who respond to urgent needs.

Skills

Troubleshooting

User support

Networking basics

Crestron control

Ticketing systems

Education

Bachelor's degree

Education/Experience equivalence

Tools

Crestron hardware

AV hardware

Job description

Job Title: Instructional Technology Analyst

Department: Fisher College | Facilities

Provides expert-level troubleshooting and in-person user support for Fisher College of Business (FCOB) learning environments including classroom, meeting, and event spaces. Assist users with operation of distance learning facilities; Provides expert level troubleshooting and support for all electronic/electro-mechanical systems related to control of the classroom environment; Investigates incidents and provides solutions and resolutions; Collaborates with other FCOBITS support specialists as needed for network and security needs. Manages after-hours classroom support operation including answering and tracking calls and shares the responsibility of managing and training student support staff who respond to urgent customer needs in the classroom. Assists with installation projects and preventative maintenance as required.

Position will have fluctuating hours including Saturday support of online and in-person weekend graduate programs.

Required Qualifications

Bachelor’s Degree or equiv. combination of education and experience. A minimum of 2 years’ experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron. Experience with customer service and ticketing systems. Working knowledge of networking basics and client hardware and software.

Desired Qualifications

3-4 years’ experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron. Advanced knowledge and appropriate training in relevant computer technologies (display audio control) systems design installation and repair. Solid understanding of common network protocols and basic configuration

The target hiring range for this job profile is $58,700 - $77,200. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Location: Mason Hall (0252)

Position Type: Regular

Scheduled Hours: 40

Shift

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.