Technical Support Analyst - ONSITE - Petersburg, VA

Info Origin Inc; Richmond (VA); On-site; USD 62,000 - 73,000; Full time

Job summary

Info Origin Inc. is seeking an onsite Technical Support Analyst in Petersburg, VA to deliver technical and operational AV support across classrooms and event venues. You will troubleshoot, install, and operate AV systems and provide professional support to faculty, staff, students, and event participants.

The role requires 2+ years in enterprise AV support, experience with live events, and the ability to work evenings and non-standard hours. Crestron/Extron/Q-SYS/Biamp certifications are a plus.

Qualifications

• Associate degree in IT, Electronics, AV Technology, or related field, or equivalent experience.
• 2+ years supporting, troubleshooting, installing, and maintaining professional/enterprise AV systems.
• Experience supporting live events, meetings, classrooms, or executive presentations.
• Experience with help desk/ticketing systems.
• Ability to lift up to 50 lbs. and perform physical AV support duties.
• Availability for evenings, weekends, holidays, and non-standard hours.

Responsibilities

• Support and troubleshoot projectors, displays, microphones, speakers, cameras, control systems, presentation equipment, and video conferencing platforms.
• Perform system testing, preventative maintenance, equipment inspections, and minor AV installations/replacements.
• Document service requests, repairs, maintenance, and equipment changes in ticketing/inventory systems.
• Provide AV support for conferences, meetings, commencements, executive events, and other university programs.
• Assist users with classroom technology, presentations, and conferencing platforms.
• Coordinate technical requirements with event organizers and respond to issues during events.
• Provide evening, weekend, holiday, and other non-standard coverage as required.

Skills

AV systems support

Live events experience

Ticketing systems

Education

Associate degree in IT, Electronics, AV Technology, or related field

Bachelor's degree in a related field

Tools

Crestron

Extron

Q-SYS

Biamp

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Analyst - ONSITE - Petersburg, VA

3 days ago Requisition ID: 2003

Salary Range: $30.00 To $35.00 Hourly

Role Summary

Provide technical and operational support for audiovisual and instructional technology across classrooms, conference rooms, and university event venues. Troubleshoot, maintain, install, and operate AV systems while delivering professional support to faculty, staff, students, and event participants.

Key Responsibilities

Support and troubleshoot projectors, displays, microphones, speakers, cameras, control systems, presentation equipment, and video conferencing platforms.

Perform system testing, preventative maintenance, equipment inspections, and minor AV installations/replacements.

Document service requests, repairs, maintenance, and equipment changes in ticketing/inventory systems.

Provide AV support for conferences, meetings, commencements, executive events, and other university programs.

Assist users with classroom technology, presentations, and conferencing platforms.

Coordinate technical requirements with event organizers and respond to issues during events.

Provide evening, weekend, holiday, and other non-standard coverage as required.

Minimum Qualifications

Associate degree in IT, Electronics, AV Technology, or related field, or equivalent experience.

2+ years supporting, troubleshooting, installing, and maintaining professional/enterprise AV systems.

Experience supporting live events, meetings, classrooms, or executive presentations.

Experience with help desk/ticketing systems.

Ability to lift up to 50 lbs. and perform physical AV support duties.

Availability for evenings, weekends, holidays, and non-standard hours.

Preferred Qualifications

Bachelor's degree in a related field.

Higher education AV/instructional technology experience.

Experience/certifications with Crestron, Extron, Q-SYS, Biamp, or similar enterprise AV platforms.