Classroom Tech & AV Systems Analyst

The Ohio State University; Columbus (OH); On-site; USD 59,000 - 77,000; Full time

Job summary

The Ohio State University’s Fisher College of Business is seeking an Instructional Technology Analyst to provide expert-level troubleshooting and in-person user support for learning environments, including classroom, meeting, and event spaces.

You will assist with operation of distance learning facilities, support Crestron and AV control systems, and collaborate with IT staff on network and security issues. Weekend and after-hours coverage are part of the role.

Qualifications

• Bachelor’s Degree or equiv. combination of education and experience.
• 2 years’ experience with learning environment hardware and software - audio, video and associated control systems including Crestron.
• Experience with customer service and ticketing systems.
• Working knowledge of networking basics and client hardware and software.

Responsibilities

• Provide expert-level troubleshooting and in-person user support for Fisher College learning environments.
• Assist users with operation of distance learning facilities and spaces.
• Collaborate with FCOBITS staff on network and security needs.
• Manage after-hours classroom support and train student staff who respond to urgent needs.

Skills

Troubleshooting

User support

Networking basics

Crestron control

Ticketing systems

Education

Bachelor's degree

Education/Experience equivalence

Tools

Crestron hardware

AV hardware

Job description

The Ohio State University’s Fisher College of Business is seeking an Instructional Technology Analyst to provide expert-level troubleshooting and in-person user support for learning environments, including classroom, meeting, and event spaces.

You will assist with operation of distance learning facilities, support Crestron and AV control systems, and collaborate with IT staff on network and security issues. Weekend and after-hours coverage are part of the role.