Technology Support Specialist, SPHHP Business Operations

University at Buffalo; Town of Amherst (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

The Technology Support Specialist at University at Buffalo supports SPHHP Business Operations by planning, designing, and launching IT systems to empower academic operations. You will troubleshoot end-user software, hardware, and network issues, ensure reliable server operations, and provide training for new tools to staff and faculty.

Reporting to the SPHHP IT Director, you will coordinate with UBIT/HSIT, campus partners, and vendors, while handling multiple priorities in a dynamic academic

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three years of technology, operations, or related experience.
• Strong customer service, communication, interpersonal, and problem-solving skills.
• Experience troubleshooting common hardware, software, printer, audiovisual, or peripheral issues.
• Ability to manage multiple priorities, track open items, and complete tasks independently.

Responsibilities

• Use and support Enterprise IT Management Tools and train staff on new tools.
• Ensure reliable IT operations and develop procedures for server and systems management.
• End-user technology support for faculty, staff, and students, including hardware, software, printers, and mobile devices.
• Coordinate and track technology service requests with SPHHP Technology Services, UBIT, vendors and other providers.
• Support workstation deployments, onboarding/offboarding, office moves, equipment replacement and asset management.
• Provide classroom, conference room, and event technology support, including audiovisual systems and lecture capture.

Skills

Customer service

Problem solving

Communication

End-user support

Hardware troubleshooting

Software troubleshooting

Education

Bachelor's degree or equivalent

Tools

SCCM

PowerShell

Power Automate

Jamf

Lansweeper

Windows Defender

Bomgar/BeyondTrust

Box

Job description

Technology Support Specialist, SPHHP BusinessOperations

Position Information

Position Title: Technology Support Specialist, SPHHP Business Operations

Department: SPHHP Business Operations

Posting Detail Information

Position Summary

The Technology Support Specialist role is to plan,design, develop, and launch efficient information systems andoperations systems in support of core the School of Public Healthand Health Professions (SPHHP) organizationalfunctions. This individual will apply proven communication,analytical and problem-solving skills to help identify, communicateand resolve systems issues to maximize the benefit of IT systemsinvestments. Another role is to ensure the stable operation of thein-house computer software systems and network connections. Theperson will also analyze and resolve end user software program andconnectivity issues in a timely and accurate fashion and provideend user training where required. This includes ensuring theavailability of client/server applications, configuring all newimplementations, and developing processes and procedures forongoing management of the server environment.

Reporting to the SPHHP IT Director, and working closely with theFPMO, UBIT/HSIT, University Police, and other campus partners, theincumbent coordinates service requests, resolves large scaletechnical issues, and provides end-user technology support for bothindividuals and classrooms. The role serves as a customer-focusedoperational hub, connecting constituents with the resources andservices needed to support the school's technical needs.

The successful candidate will be solution-focused,service-oriented, highly organized, proactive, and capable ofmanaging multiple priorities while delivering responsive andeffective support in a dynamic academic environment.

Key Responsibilities

• Use and Support Enterprise IT Management Tools
  • Maintain and configure tools such as Lansweeper, SCCM, Jamf,Windows Defender, Bomgar/BeyondTrust, Box, and relatedUBIT-provided tools.
  • Understand how these tools fit into SPHHP operations.
  • Train other IT staff when new tools are introduced.
• Ensure Reliable IT Operations
  • Maintain availability of applications and infrastructure.
  • Develop procedures for ongoing server and systemsmanagement.
• End-User Technology Support
  • Serve as a point of contact for faculty, staff, and studentsseeking technology assistance.
  • Provide advanced support for hardware, software, printers,mobile devices, and related technologies.
  • Coordinate and track technology service requests with SPHHPTechnology Services, UBIT, vendors, and other supportproviders.
  • Support workstation deployments, onboarding, offboarding,office moves, equipment replacement, and technology assetmanagement.
  • Provide classroom, conference room, and event technologysupport, including instructional technologies, audiovisual systems,presentation technologies, lecture capture, setup, testing, andtroubleshooting.
• Customer Service and Operational Coordination
  • Serve as a central service resource for faculty, staff,students, and visitors.
  • Track open requests and ensure timely resolution.
  • Maintain operational documentation and reporting.
  • Support meetings, events, and special projects requiringfacilities or technology resources.

Learn more

• Our benefits, where we prioritize your well-beingand success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

The University at Buffalo is an equal opportunity employer (EOE)and welcomes all to apply including veterans and individuals with adisability.

Minimum Qualifications

• Bachelor's degree or an equivalent combination of education andexperience.
• Three years of technology, operations, or relatedexperience.
• Strong customer service, communication, interpersonal, andproblem-solving skills.
• Experience troubleshooting common hardware, software, printer,audiovisual, or peripheral issues.
• Ability to manage multiple priorities, track open items, andcomplete tasks independently.
• Applicants must be authorized to work in the United States bytheir start date. The University at Buffalo does not guarantee thatit will sponsor, support, or otherwise assist with obtaining workauthorization.

Preferred Qualifications

• Experience in higher education or a complex administrativeenvironment.
• Experience supporting Windows, Microsoft 365, printers,audiovisual technologies, and hybrid meeting tools.
• Experience with SCCM, Power Automate, and PowerShell.
• Experience with research and lab technology environments.
• Familiarity with University at Buffalo systems, processes, andcampus service providers.

Salary Range

$70,000 - $75,000

Is a background check required for this posting?

No

Contact Information

Contact's Name: Eric Stimson

Contact's Pronouns: He/Him

Contact's Title: Associate Director of TechnologyServices

Contact's Email: [e-mail]

Contact's Phone: [phone]

Posting Dates

Posted: 10/09/2026

Deadline for Applicants:

Date to be filled: 11/30/2026