Instructional Designer — Hospitality Training & LMS Lead

Goop Kitchen; Los Angeles (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid time off

Annual cell phone reimbursement

Free Goop Kitchen lunch daily

Job summary

Goop Kitchen is seeking a creative Instructional Designer to join our Learning + Development team. This role owns the design, development, and delivery of training tools for restaurant teams, including onboarding, operations training, leadership development, and opening materials.

You will lead LMS selection, build content libraries, and collaborate with cross-functional teams to ensure brand consistency and effective learning experiences.

Qualifications

• 2–4+ years of instructional design, training design, or L&D experience (restaurant or hospitality experience strongly preferred)
• Bilingual in English and Spanish
• Video production or editing experience
• Demonstrated ability to translate complex processes into simple training tools
• Strong writing, editing, and content organization skills
• Experience with adult learning theory and instructional design methodologies
• Experience evaluating or implementing an LMS platform
• Comfortable using design software (Canva, Google Suite, PowerPoint, Articulate Rise or Storyline)
• Ability to collaborate across teams and levels
• Willingness to travel up to 15% for field work/new restaurant openings

Responsibilities

• Lead the evaluation, selection, and rollout of a Learning Management System (LMS) for the company
• Define requirements based on operational needs, team size, and content formats
• Manage vendor relationships, timelines, and stakeholder alignment during implementation
• Build and maintain the LMS content library, user structure, and reporting framework
• Design and develop training materials such as playbooks, one-pagers, facilitator guides, job aids, SOPs, checklists, visuals, and workflows
• Translate complex operational processes into simple, practical learning tools
• Create engaging training content for multiple formats: written, visual, digital, mobile, and in-restaurant assets
• Build and refine tools that support new restaurant openings, menu training, food safety, guest service, management skills, and SOPs
• Write concise, learner-focused content for frontline team members with varying experience/language abilities
• Support creation of self-paced digital learning, classroom facilitation, and hands-on kitchen training
• Collaborate with kitchen leaders, trainers, and operations to ensure accuracy, brand consistency, and operational alignment
• Partner with operations, culinary, HR, and training stakeholders to validate content
• Observe training needs in restaurant teams, capture pain points, and test instructional tools
• Support ongoing updates and continuous improvement of training materials based on feedback and field performance
• Manage multiple projects with clear timelines, version control, and stakeholder updates
• Maintain organized asset libraries for training materials, templates, and visual standards
• Ensure brand consistency, formatting standards, and version updates across resources

Skills

Instructional design

Bilingual English/Spanish

Video production

Strong writing & editing

LMS evaluation/implementation

Tools

Canva

Google Suite

PowerPoint

Articulate Rise

Storyline

Job description

Goop Kitchen is seeking a creative Instructional Designer to join our Learning + Development team. This role owns the design, development, and delivery of training tools for restaurant teams, including onboarding, operations training, leadership development, and opening materials.

You will lead LMS selection, build content libraries, and collaborate with cross-functional teams to ensure brand consistency and effective learning experiences.