Instructional Design & Training Specialist

S.C. State Credit Union; Columbia (SC); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

SC State Credit Union in Columbia, SC seeks a Full-Time Training Resource Specialist to plan, conduct, and measure internal staff development initiatives. You will support new hire training and ensure staff acquire essential skills for excellence in member service.

You will review policies, assist in creating lesson plans, and test system upgrades while collaborating with multiple departments to maintain high standards of service.

Competenze

• Strong communication abilities to train new and existing employees on policies and procedures.
• Familiarity with instructional design; assist in developing lesson plans and reference materials.
• Strong analytical skills for testing system upgrades, projects and implementations.
• Customer-centric approach aligned with teller and service processes.

Mansioni

• Plan, conduct, and measure internal staff development initiatives.
• Assist with new hire training to ensure staff are equipped with necessary skills.
• Review and test policies and procedures to maintain high operational standards.
• Provide support to departments, fostering collaboration and excellent member service.

Conoscenze

Training delivery

Instructional design

Communication

Analytical skills

Customer service orientation

Formazione

College degree in development/training

Descrizione del lavoro

SC State Credit Union in Columbia, SC seeks a Full-Time Training Resource Specialist to plan, conduct, and measure internal staff development initiatives. You will support new hire training and ensure staff acquire essential skills for excellence in member service.

You will review policies, assist in creating lesson plans, and test system upgrades while collaborating with multiple departments to maintain high standards of service.