Institutional Trust Relationship Manager

Ascensus; Massachusetts; On-site; USD 85,000 - 110,000; Full time

Job summary

Newport, part of Ascensus, seeks a seasoned professional to serve as primary contact for specialized trust and fiduciary services to high-profile institutional accounts, including Fortune 500 sponsorships. You will onboard new clients, review agreements, and coordinate complex administration with cross-functional teams.

The role emphasizes client service, timely deliverables, and adherence to internal policies. Travel is modest, and collaboration with senior leaders and attorneys is routine.

Qualifications

• Bachelor’s degree from an accredited university
• Minimum of five years of relevant professional experience
• Strong MS Office skills to include Outlook, Excel, Word and PowerPoint

Responsibilities

• Nurtures long standing relationships with clients by delivering high quality and responsive service that exceeds their expectations
• Leads efforts to onboard new accounts, gather relevant information and coordinate account opening process
• Reviews agreements and prepare internal documentation to assure proper administration
• Meets periodically with contacts, ensure timeliness of client deliverables, and field inquiries
• Directs Trust Administrators with the processing of stock and mutual fund trades, wire transfers, checks, plan sub accounting, and various reconciliation processes
• Works closely with Senior Management, Trust Administrators, Operations, Financial Analysts and Attorneys to perform services
• Presents annual account reviews at weekly committee meeting and actively participate in internal planning and coordination meetings
• Facilitates participant communications related to employer stock funds and distributions
• Promotes procedural prudence by complying with policies and procedures, retaining records and responding to audit inquiries
• Identifies cross-selling opportunities to support business development within the

Skills

Client service oriented

Strong communication

Time management

Detail oriented

Problem solving

Independent

Integrity

Education

Bachelor’s degree from an accredited university

Tools

MS Office

Job description

Newport, part of Ascensus, seeks a seasoned professional to serve as primary contact for specialized trust and fiduciary services to high-profile institutional accounts, including Fortune 500 sponsorships. You will onboard new clients, review agreements, and coordinate complex administration with cross-functional teams.

The role emphasizes client service, timely deliverables, and adherence to internal policies. Travel is modest, and collaboration with senior leaders and attorneys is routine.