Installer/Trainer Part Time

Sorenson Communications; Des Moines (IA); On-site; USD 16,834 - 26,890; Part time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunities

Job summary

Sorenson Communications in Iowa is seeking a part‑time, customer‑focused installer/trainer to enrich lives by bringing CaptionCall to customers in their homes. You will install phones, train users to operate features, and promote the service.

This role is ideal for someone who likes independent work and has a passion for helping people with hearing loss. The position requires local travel within Iowa, a high school diploma or GED, and the ability to meet evolving objectives with supportive team

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills.
• Able to communicate in English (reading/writing/speaking/listening).
• Willing to work evenings and weekends.
• Valid driver's license and reliable vehicle.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Assist with lead generation activities as needed.
• Maintain inventory and complete required reports; submit invoices.
• Represent CaptionCall at events as assigned.
• Adhere to compliance policies set by the company.

Skills

Customer service

English communication

Installation

Independent work

Driving

Education

High School Diploma or GED

Job description

MUST BE LOCATED IN IOWA

Help make a difference!

CaptionCall is looking for a caring, customer service‑oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part‑time position with potential for career growth and advancement.

Compensation

Pay Range: $12.22 to $19.52 per hour (based on location & experience)

Piece Rate: $25 per successful installation, $25 per successful priority service call, $15 per successful service call

Benefits

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Growth Opportunities

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies to service customers
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary
• Other duties as assigned

Education

Minimum: High School Diploma or GED

Knowledge, Skills and Abilities

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to adapt to constantly changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver licenseMaintain a good driving record
• Able to sit/stand for a long period of time in an office environment
• Able to transport installation equipment into a customer's home
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
• Regular and predictable attendance required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.