Installer/Trainer Part Time

CaptionCall; Helena (MT); On-site; USD 16,531 - 27,552; Part time

Benefits offered by this job

401k 6% match with immediate vesting

TeleDoc, Dental/Orthodontia, andVision

Employee Assistance Program

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunities

Job summary

CaptionCall is seeking a part-time installer/trainer in Helena, MT to help customers communicate with confidence at home. You will install CaptionCall phones and train users on features, ensuring smooth operation and satisfaction.

The role requires reliable, customer-focused individuals who can work evenings or weekends as needed and travel to customer homes. Growth opportunities and a supportive team culture are offered.

Qualifications

• High school diploma or GED required.
• Customer-facing communication experience preferred.
• Ability to work in customers' homes and meet schedules.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service and expand reach.
• Assist with lead generation activities as needed.
• Maintain customer records and complete required reports.

Skills

Customer service

English communication

Reliable & punctual

Independent worker

Driving

Education

High School Diploma or GED

Job description

Overview

Help make a difference!

CaptionCall is looking for a caring, customer service‑oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence.

This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part‑time position with potential for career growth and advancement.

Pay Range & Compensation

Pay Range: Hourly + Piece Rate

• $12.22 to 19.52 (Based off location and experience)
• $25 per successful installation
• $25 per successful priority service call
• $15 per successful service call

Additional Benefits

• Part time
• 401k 6% match with immediate vesting
• TeleDoc, Dental/Orthodontia, and Vision Insurance
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities
• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Growth Opportunities

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to adapt to constantly changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary
• Other duties as assigned

Education

Minimum: High School Diploma or GED

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Able to sit/stand for a long period of time in an office environment
• Able to transport installation equipment into a customer's home
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
• Regular and predictable attendance required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Company Summary

Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority‑owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Pay Disclosure Policy

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60‑1.35(c)