Installer Service Lead: Parts & Delivery

O'Reilly Auto Parts; Melbourne (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist who combines technical parts knowledge with frontline service for professional customers at the installer counter. This role will oversee daily activity of delivery staff to ensure timely order deliveries and accurate invoicing.

You will coordinate with Sales Specialists and Territory Sales Managers to provide superior service, verify warranty parts and cores, manage returns, and support backroom duties while maintaining fleet

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, is billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills

mechanics

communication

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist who combines technical parts knowledge with frontline service for professional customers at the installer counter. This role will oversee daily activity of delivery staff to ensure timely order deliveries and accurate invoicing.

You will coordinate with Sales Specialists and Territory Sales Managers to provide superior service, verify warranty parts and cores, manage returns, and support backroom duties while maintaining fleet