Installations Project Coordinator & Billing

ASSA ABLOY; Arkansas; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) with company matching

Short- and long-term disability, life,

Accidental insurance

15 PTO days and 11 paid holidays

Flexible scheduling

Job summary

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions in Arkansas is seeking a Project Specialist to support new equipment installations and related billing tasks. You will schedule technicians, coordinate field planning, and ensure accurate billing while addressing customer questions.

You will collaborate with Installation Managers, Technicians, and receivables teams to keep projects on track and resolve issues. Strong communication and organizational skills are essential.

Qualifications

• Associate’s degree or equivalent work experience (2 years billing and/or customer service)
• Some Project Management is a plus
• Dispatch Experience is a plus
• Solid computer skills and familiar with MS office products, Word, Excel and electronic spreadsheets
• Excellent communication skills, both written and verbal
• Detail oriented and strong organizational skills
• Ability to multi-task and mitigate arising challenges
• Ability to work well within a team environment as well as independently
• Ability to work well under pressure
• Positive attitude
• Flexibility to work overtime during the month end and when the workload demands it
• The ability to encourage and coach peers as seen fit
• Analyze all reporting pertaining to the customer service calls

Responsibilities

• Process all billing transactions relating to new equipment.
• Field Planning Coordination.
• Scheduling technicians to new installation jobsites.
• Basic knowledge of new installation equipment to satisfy customer’s questions and concerns during schedule confirmation.
• Communicate and work directly with outside operations, Installation Managers and Technicians.
• Work closely with the receivables department and all US branches to ascertain accurate billing and avoid customer questions and complaints.
• Create installation calls and enter/update customers and end-user information connected to door identification tag.
• Completion of customer required billing documents and lien releases.
• Perform other administrative functions as directed by Manager.
• Provide support to the reporting manager for daily functions.

Skills

Billing procedures

Communication skills

Multitasking

Team work

Detail oriented

MS Office

Problem solving

Adaptability

Education

Associates degree or equivalent

Tools

MS Office

Excel

Word

Job description

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions in Arkansas is seeking a Project Specialist to support new equipment installations and related billing tasks. You will schedule technicians, coordinate field planning, and ensure accurate billing while addressing customer questions.

You will collaborate with Installation Managers, Technicians, and receivables teams to keep projects on track and resolve issues. Strong communication and organizational skills are essential.