Project Specialist

ASSA ABLOY Group; Monroe (NC); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Disability & life insurance

PTO & holidays

Tuition reimbursement

Job summary

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions in Monroe, NC is seeking a Project Specialist to support installation scheduling, billing, and field coordination. You will process billing transactions, schedule technicians, and coordinate planning with Installation Managers, Technicians, and operations to ensure accurate invoicing.

The role requires strong billing knowledge, an associate degree or equivalent, solid MS Office skills, and excellent communication.

Qualifications

• Knowledge of general billing procedures and processes.
• Associate degree or equivalent work experience required.
• Project management experience is a plus.
• Dispatch experience is a plus.
• Strong MS Office skills (Word/Excel).
• Excellent written and verbal communication.
• Detail oriented with strong organizational skills.
• Ability to multi-task and work under pressure.
• Team player who can work independently when needed.
• Ability to handle overtime during busy periods.
• Willingness to coach peers and analyze customer service data.

Responsibilities

• Process all billing transactions related to new equipment.
• Coordinate field planning and scheduling with technicians.
• Schedule technicians for installation jobsites.
• Address customer questions during schedule confirmations.
• Collaborate with outside operations, Installation Managers and Technicians.
• Coordinate with receivables and US branches to ensure accurate billing.
• Create installation calls and update customer information.
• Complete required billing documents and lien releases.
• Perform other administrative tasks as directed by the Manager.
• Support the reporting manager with daily functions.

Skills

Billing procedures

MS Office proficiency

Excellent communication

Detail oriented

Organizational skills

Team collaboration

Education

Associate’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

MS Office Suite

Job description

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:

Comprehensive Benefits

Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

Meaningful Impact

Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

Career Growth & Development

We invest in you from day one. We provide well‑defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

The Role

As a Project Specialist, you will play a vital role in supporting the coordination and execution of new equipment installations. You’ll be responsible for processing all related billing transactions, scheduling technicians for job sites, and coordinating field planning activities. This role requires basic knowledge of installation equipment to effectively address customer questions during schedule confirmations. You'll collaborate closely with Installation Managers, Technicians, and outside operations, as well as work with the receivables department and U.S. branches to ensure billing accuracy and prevent customer issues. This position will report directly to the NA Project Specialist Manager within the Finance department.

Key Responsibilities

• Process all billing transactions relating to new equipment.
• Field Planning Coordination.
• Scheduling technicians to new installation jobsites.
• Basic knowledge of new installation equipment to satisfy customer’s questions and concerns during schedule confirmation.
• Communicate and work directly with outside operations, Installation Managers and Technicians.
• Work closely with the receivables department and all US branches to ascertain accurate billing and avoid customer questions and complaints.
• Create installation calls and enter/update customers and end-user information connected to door identification tag.
• Completion of customer required billing documents and lien releases.
• Perform other administrative functions as directed by Manager.
• Provide support to the reporting manager for daily functions.

What You Will Need

• Proven competence plus knowledge of general billing procedures.
• Associate’s degree or equivalent work experience (2 years billing and/or customer service – medical billing/coding experience a plus).
• Some Project Management is a plus.
• Dispatch Experience is a plus.
• Solid computer skills and familiar with MS office products, Word, Excel and electronic spreadsheets.
• Excellent communication skills, both written and verbal.
• Detail oriented and strong organizational skills.
• Ability to multi-task and mitigate arising challenges.
• Ability to work well within a team environment as well as independently.
• Ability to work well under pressure.
• Positive attitude.
• Flexibility to work overtime during the month end and when the workload demands it.
• The ability to encourage and coach peers as seen fit.
• Analyze all reporting pertaining to the customer service calls.

What We Offer

Comprehensive Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens.

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community .

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.