Installations Experience Coordinator

Home Depot; Lanham (MD); On-site; USD 29,000 - 32,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to support customers and Install Field teams, directing job flow and monitoring statuses for interior and exterior product lines. This onsite role focuses on maintaining timely paperwork and backlog goals while ensuring a smooth service process in the branch.

Responsibilities include communicating with customers, coordinating with internal and external partners, scheduling inspections, placing material orders, and handling service tickets to

Qualifications

• Must have strong communication with customers and colleagues.
• Strong organizational and administrative skills.
• Proficiency in Microsoft Office and data entry.

Responsibilities

• 35% Customer Experience – Initiates and maintains regular communication with customers across the install life cycle and ensures timely follow-up.
• 25% Job Process Support – Coordinates with internal/external partners for inquiries and escalations; supports branch operations.
• 40% Operations – Manages intake of open jobs, reviews paperwork, collects payments, schedules inspections, places orders, and processes service tickets.

Skills

Communication skills

Organizational skills

Microsoft Office

Multitasking

Customer service

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Home Depot is seeking an Installation Coordinator to support customers and Install Field teams, directing job flow and monitoring statuses for interior and exterior product lines. This onsite role focuses on maintaining timely paperwork and backlog goals while ensuring a smooth service process in the branch.

Responsibilities include communicating with customers, coordinating with internal and external partners, scheduling inspections, placing material orders, and handling service tickets to