Installation Coordinator: Customer Experience & Ops

The Home Depot; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

The Home Depot in Tempe, AZ is seeking an Installation Coordinator to support customers and install field teams through the full install life cycle. You will be the main contact for customers, coordinate with the branch, and ensure smooth job progression from order to completion.

Responsibilities include maintaining customer communication, managing job intake, inspections scheduling, paperwork accuracy, and coordinating with service providers to ensure timely, accurate job execution.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background.

Responsibilities

• Maintain regular communication with customers across the install life cycle, ensure timely follow-up, and resolve open questions.
• Coordinate with internal and external branch partners to support branch operations and move jobs efficiently.
• Manage intake of jobs, schedule pre-installation inspections, process paperwork, place material orders, and handle service tickets.

Skills

Customer service

Communication

Organization

Problem-solving

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Home Depot in Tempe, AZ is seeking an Installation Coordinator to support customers and install field teams through the full install life cycle. You will be the main contact for customers, coordinate with the branch, and ensure smooth job progression from order to completion.

Responsibilities include maintaining customer communication, managing job intake, inspections scheduling, paperwork accuracy, and coordinating with service providers to ensure timely, accurate job execution.