Installation Coordinator

Home Depot; Lanham (MD); On-site; USD 29,000 - 32,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to support customers and Install Field teams, directing job flow and monitoring statuses for interior and exterior product lines. This onsite role focuses on maintaining timely paperwork and backlog goals while ensuring a smooth service process in the branch.

Responsibilities include communicating with customers, coordinating with internal and external partners, scheduling inspections, placing material orders, and handling service tickets to

Qualifications

• Must have strong communication with customers and colleagues.
• Strong organizational and administrative skills.
• Proficiency in Microsoft Office and data entry.

Responsibilities

• 35% Customer Experience – Initiates and maintains regular communication with customers across the install life cycle and ensures timely follow-up.
• 25% Job Process Support – Coordinates with internal/external partners for inquiries and escalations; supports branch operations.
• 40% Operations – Manages intake of open jobs, reviews paperwork, collects payments, schedules inspections, places orders, and processes service tickets.

Skills

Communication skills

Organizational skills

Microsoft Office

Multitasking

Customer service

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog.

Key Responsibilities:

35% Customer Experience – Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues

25% Job Process Support – Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions. Assists in supporting branch operations and efficient movement of jobs

40% Operations – Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers. Manages intake of service tickets and schedules services with customer, as necessary

Direct Manager/Direct Reports:

This position reports to the District Installation Manager

This position has 0 Direct Reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications:

Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background

Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

1

Preferred Years of Work Experience:

No additional years of experience

None

Preferred Leadership Experience:

None

Certifications:

None

Self- motivated and must have initiative to complete tasks with little or no direction

Strong communication skills, both written and verbal

Strong organizational skills and attention to detail and ability to work in a fast paced environment

Computer skills with proficiency in Microsoft Office

Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer’s job accurately and on time

Work Location

Onsite – These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.

Pay Range

The pay range for this position is between $21-23.