Installation Services Manager — Lead & Grow Field Team

Carter Lumber; Charleston (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Disability & AD&D

Life insurance

401(k) with company match

Paid vacation and holidays

Growth opportunities

Job summary

Carter Lumber is seeking an Installed Manager to oversee installation services, repairs and remodeling work by installers and subcontractors. The role manages installation schedules, ensures quality workmanship, and drives progress toward sales and margin goals.

You will guide field personnel, coordinate safety standards, and train crew members while collaborating with the Installed Service Manager to optimize performance and customer satisfaction.

Qualifications

• Must have 2+ years of installed sales or related building materials or installation experience.
• Strong knowledge of installation methods and process improvements.
• Ability to solve problems by using strong judgment in analyzing, troubleshooting, and evaluating the problem.
• Possess excellent organizational, communication and customer service skills.
• Ability to analyze and provide recommendations to solve problems.
• Must have a valid driver’s license and a reliable vehicle.

Responsibilities

• Program Management: Identifies and recruits qualified field personnel and subcontractors; Ensures all paperwork requirements are met; Ensures installers are completing work according to the company’s code of conduct; Works closely with the Installed Service Manager to create a strong installed sales team to meet company sales and margin goals.
• Job Management: Schedules and coordinates installed services; Works with existing sales force to identify installed sales opportunities and makes installed sales presentations to potential customers; Researches and identifies market opportunities and trends to grow installed sales; Ensures jobs are completed timely and according to contract; Solves issues with customer respect and quality workmanship.
• Safety: Ensures Installers are performing their job safely and OSHA regulations are followed; Directs and facilitates best practices to ensure safety standards are met by inspections.
• Knowledge & Training: Directs and trains Installers to meet regulatory guidelines; Ensures Installer has training to install product safely and efficiently.

Skills

Installed sales experience

Problem solving

Organizational skills

Communication skills

Customer service

Driver's license

Analytical thinking

Job description

Carter Lumber is seeking an Installed Manager to oversee installation services, repairs and remodeling work by installers and subcontractors. The role manages installation schedules, ensures quality workmanship, and drives progress toward sales and margin goals.

You will guide field personnel, coordinate safety standards, and train crew members while collaborating with the Installed Service Manager to optimize performance and customer satisfaction.