Installed Services Manager: Lead Installations & Scheduling

Kight Home Center; Bluffton, Northern (SC, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision

Short and Long-Term Disability

Company-paid life insurance

AD&D

401(k) match

Vacation time and paid holidays

Vendor incentives

Room for growth

Military encouraged to apply

Job summary

Carter Lumber is seeking an Installed Manager to oversee installation services, repairs and remodeling projects managed by employees and subcontractors in the Bluffton area. You will coordinate schedules, ensure quality workmanship, and maintain strong customer relationships while aligning with company goals.

The role emphasizes knowledge of building materials, codes, and safe installation practices, with a focus on customer service and process improvements.

Qualifications

• Must have 2+ years of installed sales or related building materials experience.
• Strong knowledge of installation methods and process improvements
• Ability to solve problems by using strong judgment in analyzing, troubleshooting, and evaluating the problem.
• Possess excellent organizational, communication and customer service skills.
• Must have a valid driver’s license and a reliable vehicle.

Responsibilities

• Program Management: Identifies and recruits qualified field personnel and subcontractors.
• Program Management: Ensures all paperwork requirements are met.
• Program Management: Ensures that installers are completing work according to the company’s code of conduct.
• Program Management: Works closely with the Installed Service Manager to create a strong installed sales team to meet company sales and margin goals.
• Job Management: Schedules and coordinates installed services.
• Job Management: Works with existing sales force to identify installed sales opportunities and makes installed sales presentations to potential customers.
• Job Management: Researches and identifies market opportunities and trends to grow installed sales.
• Job Management: Ensures that jobs are completed timely and according to contract.
• Job Management: Solves issues in a patient and understanding manner while ensuring the customer is treated with the utmost respect and given the highest quality of workmanship.
• Safety: Ensures Installers are performing their job in a safe manner and that OSHA regulations are being followed.
• Safety: Directs and facilitates best practices to ensure safety standards are being met by conducting inspections.
• Knowledge & Training: Ability to direct and train Installers effectively to ensure the guidelines and requirements are being met per regulatory agencies.
• Knowledge & Training: Ensures the Installer has the training needed to install the product safely and efficiently.

Skills

Installed sales experience

Installation methods knowledge

Problem solving

Organizational skills

Communication skills

Customer service

Driver's license

Job description

Carter Lumber is seeking an Installed Manager to oversee installation services, repairs and remodeling projects managed by employees and subcontractors in the Bluffton area. You will coordinate schedules, ensure quality workmanship, and maintain strong customer relationships while aligning with company goals.

The role emphasizes knowledge of building materials, codes, and safe installation practices, with a focus on customer service and process improvements.