Installed Services Manager: Lead Installations & Sales

Carter Lumber Company; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health/Dental/Vision

Disability Insurance

Life Insurance

Supplemental Life Insurance

401(k) Match

Vacation & Holidays

Vendor incentives

Growth from Within

Military encouraged

Job summary

Carter Lumber Company is seeking an Installed Sales Manager to oversee installation services and scheduling, coordinating installers and subcontractors, and ensuring high quality workmanship across projects. The role emphasizes strong customer service, knowledge of building materials, and adherence to codes.

Success requires leadership, problem-solving, and the ability to analyze and implement process improvements to grow margins while maintaining safety and regulatory compliance.

Qualifications

• Must possess 2+ years of installed sales or related building materials or installation experience.
• Strong knowledge of installation methods and process improvements
• Ability to solve problems by using strong judgment in analyzing, troubleshooting, and evaluating the problem.
• Possess excellent organizational, communication and customer service skills.
• Ability to analyze and provide recommendations to solve problems.
• Must have a valid driver's license and a reliable vehicle.

Responsibilities

• Program Management: Identifies and recruits qualified field personnel and subcontractors.
• Program Management: Ensures all paperwork requirements are met.
• Program Management: Ensures that installers are completing work according to the company's code of conduct.
• Program Management: Works closely with the Installed Service Manager to create a strong installed sales team to meet company sales and margin goals.
• Job Management: Schedules and coordinates installed services.
• Job Management: Works with existing sales force to identify installed sales opportunities and makes installed sales presentations to potential customers.
• Job Management: Researches and identifies market opportunities and trends to grow installed sales.
• Job Management: Ensures that jobs are completed timely and according to contract.
• Job Management: Solves issues in a patient and understanding manner while ensuring the customer is treated with the utmost respect and given the highest quality of workmanship.
• Safety: Ensures Installers are performing their job in a safe manner and that OSHA regulations are being followed.
• Safety: Directs and facilitates best practices to ensure safety standards are being met by conducting inspections.
• Knowledge & Training: Ability to direct and train Installers effectively to ensure the guidelines and requirements are being met per regulatory agencies.
• Knowledge & Training: Ensures the Installer has the training needed to install the product safely and efficiently.

Job description

Carter Lumber Company is seeking an Installed Sales Manager to oversee installation services and scheduling, coordinating installers and subcontractors, and ensuring high quality workmanship across projects. The role emphasizes strong customer service, knowledge of building materials, and adherence to codes.

Success requires leadership, problem-solving, and the ability to analyze and implement process improvements to grow margins while maintaining safety and regulatory compliance.