Installation & Service Coordination Pro

US LBM Holdings, LLC; Morrisville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Professional Building Supply, a division of US LBM Holdings, LLC, seeks an Installation Service Coordinator in North Carolina. This role coordinates installers, vendors, and staff to meet customer schedules and services, while maintaining service records and processing reimbursements.

Responsibilities include coordinating with technicians, managing paperwork for next-day services, tracking status, and ensuring on-time delivery of materials.

Qualifications

• 1–3 years of office administration and/or millwork experience preferred.
• Strong verbal and written communication skills.
• Ability to handle interpersonal conflict.
• Confidentiality requirement is high.
• Safety‑sensitive position.

Responsibilities

• Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Report on the status of service to sales department and managers, including daily entry of notes.
• Coordinate with shop manager and shipping coordinator for paperwork and delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain past due service part orders and invoice material as needed.
• Coordinate with Buyers for ordering of parts.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Work with others to deliver products and services on time and complete.
• Identify barriers to achieve results and communicate them to the team.
• May train another associate during vacations/illnesses.
• Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
• Invoices and bills for chargeable/billable service; assist Credit as needed.
• Create and update a department procedure manual.

Skills

Interpersonal skills

Verbal communication

Written communication

Confidentiality

Computer literacy

Safety‑sensitive

Education

High School Diploma or GED

Job description

Professional Building Supply, a division of US LBM Holdings, LLC, seeks an Installation Service Coordinator in North Carolina. This role coordinates installers, vendors, and staff to meet customer schedules and services, while maintaining service records and processing reimbursements.

Responsibilities include coordinating with technicians, managing paperwork for next-day services, tracking status, and ensuring on-time delivery of materials.