Appointment Scheduler

Bright Brothers; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Medical Insurance

Holiday Incentive Trip

Holiday Bonus

Job summary

DryZone is seeking an Appointment Scheduler to be the main contact for homeowners and other parties, coordinating schedules for sales appointments, maintenance, and installations. The role emphasizes accuracy in data entry and timely communication to support project timelines.

The position reports to Service Management and operates within a schedule of Monday to Friday, 8 AM to 5 PM, with benefits including 401(k) and health-related insurance offerings.

Qualifications

• Able to navigate through multiline phone system.
• Skill in operating a computer and programs.
• Ability to detect/recognize information in written materials and on a computer screen 75-100% of the time.
• Ability to perform accurate data entry.
• High school diploma or GED preferred and 1+ years of experience in customer service.

Responsibilities

• Coordinate and manage scheduling of appointments and project timelines to ensure efficient workflow and timely execution.
• Verify and confirm next-day appointments to ensure schedule accuracy and homeowner preparedness.
• Schedules annual maintenance and service opportunities for homeowners in a way that maximizes efficiency for the company and the service technicians.
• Assist with the preparation and submission of permitting applications to support project compliance and timelines.
• Ensures all paperwork, data entry, and correspondence are accurate, timely, and completed according to company procedure.
• Provides support to other departments as needed.

Skills

Multiline phone system

Data entry

Computer literacy

Attention to detail

Education

High school diploma or GED

Job description

Position Description

The Appointment Scheduler is the primary contact with our homeowners, potential homeowners, and other parties for setting sales appointment leads, scheduling annual maintenance and service opportunities, scheduling installations, and following up on a variety of issues. This position is non-exempt under the FLSA and reports to Service Management.

ESSENTIAL JOB FUNCTIONS

Sales Appointment Scheduling

• Coordinate and manage scheduling of appointments and project timelines to ensure efficient workflow and timely execution.
• Verify and confirm next-day appointments to ensure schedule accuracy and homeowner preparedness.
• Schedules annual maintenance and service opportunities for homeowners in a way that maximizes efficiency for the company and the service technicians.
• Assist with the preparation and submission of permitting applications to support project compliance and timelines.

Data Entry

• Ensures all paperwork, data entry, and correspondence are accurate, timely, and completed according to company procedure.
• Provides support to other departments as needed.

Purpose, Mission, and Values

• Lives out the company’s purpose, mission, and values.
• Provides remarkable homeowner experiences.

POSITION REQUIREMENTS

• Able to navigate through multiline phone system.
• Skill in operating a computer and programs.
• Ability to detect/recognize information in written materials and on a computer screen 75-100% of the time.
• Ability to perform accurate data entry.
• High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.
• Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Medical Insurance
• Holiday Incentive Trip
• Holiday Bonus

Schedule: M-F 8AM-5PM

DryZone is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences, and perspectives. We show commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.