Project Coordinator

MTM LLC; Greensboro (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

MTM LLC in Greensboro, NC is seeking a Project Coordinator to join a fast-paced remodeling team. You will manage installation schedules, coordinate vendors, and ensure top-tier customer service throughout every project.

The role requires meticulous organization, strong communication, and the ability to juggle multiple projects while collaborating with internal teams and external clients.

Qualifications

• Must have excellent customer service and communication skills.
• Strong organizational habits and high attention to detail.
• Ability to prioritize tasks and manage multiple projects under tight deadlines.
• Proven problem-solving capabilities and adaptability to changing priorities.
• Ability to collaborate effectively across teams and with customers.
• Proficiency with Microsoft Office applications and basic CRM tools.

Responsibilities

• Schedule, reschedule, and coordinate window and door installations and service appointments with homeowners.
• Serve as a key contact for internal teams and external customers, maintaining a collaborative relationship with all parties.
• Process product orders using quoting and order management systems.
• Work with sales and project management teams to finalize sales orders.
• Ensure all orders are accurate, complete, meet customer expectations, and are completed satisfactorily.
• Coordinate materials and deliveries from factories and outside vendors.
• Collect customer payments prior to delivery or installation when needed.
• Ensure subcontractor paperwork is properly submitted and filed.
• Review and approve payments to subcontracted installation companies.
• Support continuous improvement initiatives across the department.

Skills

Excellent customer service

Detail-oriented

Task prioritization

Problem solving

Cross-functional collaboration

Adaptability

Professional communication

Microsoft Office

Willingness to learn internal systems

Tools

Salesforce

PQM

OMS

Job description

JOB SUMMARY

We are seeking a highly motivated and detail-oriented Project Coordinator to join our award-winning team. Our client is a nationally recognized, leader in the home remodeling industry. As a member of the team, you will play a key role in delivering exceptional customer experiences.
This role requires excellent communication skills, a proactive mindset, and the ability to thrive in a fast-paced environment. The ideal candidate will be organized, service-focused, and capable of managing multiple projects simultaneously.

Build and develop a world-class customer service and installation team that aggressively promotes and supports the team on all installation projects, creates exceptional customer satisfaction, and consistently delivers on the value proposition with overall Company strategy.

Key Responsibilities

• Schedule, reschedule, and coordinate window and door installations and service appointments with homeowners
• Serve as a key contact for internal teams and external customers, maintaining a collaborative relationship with all parties
• Process product orders using quoting and order management systems
• Work with sales and project management teams to finalize sales orders
• Ensure all orders are accurate, complete, meet customer expectations, and are completed satisfactorily
• Coordinate materials and deliveries from factories and outside vendors
• Collect customer payments prior to delivery or installation when needed
• Ensure subcontractor paperwork, including Lead Safe Install documentation, is properly submitted and filed
• Review and approve payments to subcontracted installation companies
• Support continuous improvement initiatives across the department

Required Skills

• Exceptional customer service and interpersonal skills
• High attention to detail and strong organizational habits
• Ability to prioritize tasks and manage multiple projects under tight deadlines
• Strong problem-solving capabilities
• Comfortable working collaboratively across teams
• Adaptability to changing priorities and processes
• Professional phone and email communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Willingness to learn internal systems (PQM, OMS, Salesforce, etc.)

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: In person