Flooring Installation Project Lead

Floor Coverings International; Saint Petersburg (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Company parties

Competitive salary

Free food & snacks

Free uniforms

Advancement opportunities

Paid time off

Training & development

Job summary

Floor Coverings International is seeking a Production Coordinator to oversee installation projects from sale to completion, ensuring on-time delivery and customer satisfaction. You will coordinate with branch staff, installers, and customers, visiting sites and tracking progress while maintaining open communication and documentation.

The role requires leadership, organization, and strong customer service skills.

Qualifications

• Integrity, punctuality, and professionalism.
• Experience in flooring installation preferred.
• Leadership skill to manage installers and handle conflict appropriately.
• Excellent customer service focused communication skills.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.
• Conversant in Spanish and/or Portuguese.

Responsibilities

• Act as main POC (point of contact) for customer once sale is closed by Design Associate.
• Meet with branch staff weekly to discuss recent sales and review customer expectations and product orders.
• Site visits and follow up on delivery of materials required and ordered before job start at Oldsmar warehouse.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily with installers, office manager and customer.
• Discuss and obtain written permission for any changes in contracted work.
• Coordinating any in the field purchase requirements to complete job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Resolve conflicts and complaints immediately.
• Be available for Local Events and Shows.
• Complete every job activities to include providing installers with tshirts, yard signs and placement of door hangers.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner and team at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International's core values and mission.

Skills

Integrity

Punctuality

Professionalism

Leadership

Customer service

Organization

Problem solving

Decision making

Professional image

Spanish/Portuguese (bilingual)

Job description

Floor Coverings International is seeking a Production Coordinator to oversee installation projects from sale to completion, ensuring on-time delivery and customer satisfaction. You will coordinate with branch staff, installers, and customers, visiting sites and tracking progress while maintaining open communication and documentation.

The role requires leadership, organization, and strong customer service skills.