Installation Performance & Training Lead

Jobtailor; Des Plaines (IL); On-site; USD 85,000 - 130,000; Full time

Job summary

Jobtailor is seeking an Installation Manager-level professional to lead installation, project management, and service teams across our branch network in Des Plaines, IL. You will drive first-time-through performance, reduce remakes, and oversee training initiatives to boost efficiency and homeowner satisfaction.

This role requires a four-year degree, 5+ years in home improvement or related fields, and strong leadership, communications, and regulatory knowledge.

Qualifications

• Four-year degree or an equivalent combination of education and experience.
• Valid driver's license with acceptable accident and moving violation motor vehicle record.
• Minimum 5 years of work experience in the home improvement or closely related field.
• Knowledge of applicable building codes, preferred
• Previous experience recruiting and managing independent contractors, preferred
• Ability to work and lead in a team environment
• Basic financial knowledge

Responsibilities

• Support Installation Manager(s) in leading the installation, project management, and service teams
• Increase branch operating profit by improving FTT performance and reducing remakes
• Conduct ride-along field training and debrief outcomes
• Provide performance feedback to improve installation, project management, and service performance
• Develop and deliver training on FTT rate, remakes, construction, service, and homeowner satisfaction
• Partner with branch leadership to resolve issues and identify improvements
• Improve back-office installation, project management, and service processes
• Lead monthly team and product training with knowledge experts
• Meet or exceed margins and revenue goals through workforce capability and outsourcing as needed
• Coordinate with Sales and Customer Process to align resources with demand
• Lead installation-process safety initiatives and ensure regulatory compliance

Skills

Installation PM

Training Development

Performance Analysis

Regulatory Compliance

Team Leadership

Customer Orientation

Communication

Education

Bachelor's degree or equivalent

Tools

Computer-Based Information Management

Job description

Jobtailor is seeking an Installation Manager-level professional to lead installation, project management, and service teams across our branch network in Des Plaines, IL. You will drive first-time-through performance, reduce remakes, and oversee training initiatives to boost efficiency and homeowner satisfaction.

This role requires a four-year degree, 5+ years in home improvement or related fields, and strong leadership, communications, and regulatory knowledge.