Installation Supervisor

Jobtailor; Des Plaines (IL); On-site; USD 85,000 - 130,000; Full time

Job summary

Jobtailor is seeking an Installation Manager-level professional to lead installation, project management, and service teams across our branch network in Des Plaines, IL. You will drive first-time-through performance, reduce remakes, and oversee training initiatives to boost efficiency and homeowner satisfaction.

This role requires a four-year degree, 5+ years in home improvement or related fields, and strong leadership, communications, and regulatory knowledge.

Qualifications

• Four-year degree or an equivalent combination of education and experience.
• Valid driver's license with acceptable accident and moving violation motor vehicle record.
• Minimum 5 years of work experience in the home improvement or closely related field.
• Knowledge of applicable building codes, preferred
• Previous experience recruiting and managing independent contractors, preferred
• Ability to work and lead in a team environment
• Basic financial knowledge

Responsibilities

• Support Installation Manager(s) in leading the installation, project management, and service teams
• Increase branch operating profit by improving FTT performance and reducing remakes
• Conduct ride-along field training and debrief outcomes
• Provide performance feedback to improve installation, project management, and service performance
• Develop and deliver training on FTT rate, remakes, construction, service, and homeowner satisfaction
• Partner with branch leadership to resolve issues and identify improvements
• Improve back-office installation, project management, and service processes
• Lead monthly team and product training with knowledge experts
• Meet or exceed margins and revenue goals through workforce capability and outsourcing as needed
• Coordinate with Sales and Customer Process to align resources with demand
• Lead installation-process safety initiatives and ensure regulatory compliance

Skills

Installation PM

Training Development

Performance Analysis

Regulatory Compliance

Team Leadership

Customer Orientation

Communication

Education

Bachelor's degree or equivalent

Tools

Computer-Based Information Management

Job description

• Support Installation Manager(s) in leading the installation, project management, and service teams
• Increase branch operating profit by improving first-time-through (FTT) performance and reducing retail location remakes
• Conduct at least two days per week of ride-along field training using observation and demonstration
• Debrief with Installation Manager(s) and document training results
• Provide performance feedback to improve installation, project management, and service performance
• Analyze individual and team metrics to identify training focus areas
• Develop and deliver training on FTT rate, remakes, construction, service, installation, and homeowner satisfaction
• Partner with branch leadership to resolve open issues and identify improvement areas
• Improve back-office installation, project management, and service processes and paperwork
• Partner with product knowledge experts to develop and deliver monthly team and product training
• Meet or exceed planned margins and revenue goals through workforce capability and appropriate outsourcing
• Coordinate with Sales and Customer Process functions to align resources with demand fluctuations
• Lead installation-process safety initiatives and ensure safe practices are followed
• Ensure completion of required regulatory training and compliance with regulatory procedures
• Participate on the CORO Safety Committee
• Directly train, manage, and coach employees and subcontractors involved in the installation process

Requirements

• Four-year degree or an equivalent combination of education and experience
• Valid driver's license with acceptable accident and moving violation motor vehicle record
• Minimum 5 years of work experience in the home improvement or closely related field
• Computer skills and management of computer-based information
• Customer orientation
• Strong written and verbal communication skills
• Knowledge of applicable building codes, preferred
• Previous experience recruiting and managing independent contractors, preferred
• Ability to work and lead in a team environment
• Basic financial knowledge

Core Competencies

Demonstrates expertise in installation project management, training development, and performance analysis to enhance operational efficiency and customer satisfaction. Proven ability to lead teams, improve processes, and ensure compliance with safety and regulatory standards.

Highest-signal resume keywords

• Installation Project Management
• Training Development and Delivery
• Performance Analysis
• Regulatory Compliance
• Team Leadership

ATS Optimization Keywords

Hard Skills

• Project Management
• Training Development
• Performance Metrics Analysis
• Building Codes Knowledge
• Financial Knowledge

Soft Skills

• Customer Orientation
• Strong Communication Skills
• Team Collaboration
• Coaching and Mentoring

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Home Improvement
• Installation Process
• Safety Initiatives
• Subcontractor Management
• First-Time-Through Performance

Tools & Technologies

• Computer-Based Information Management