Flooring Installations Lead & Projects Coordinator

Empire-Today-LL; Kansas City (KS); Presencial; USD 60.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Wellness program

Incentive Plan

Professional development

Lots of perks

Descripción de la vacante

Empire Today is hiring an Assistant Installation Manager to coordinate in-home and B2B flooring installation projects. You will allocate product, supplies, and contractor resources, manage expectations, and ensure on-time, quality installations while driving continuous improvement.

Your role includes site visits, performance evaluations, change order management, and collaboration with customers, installers, and management to resolve issues.

Formación

• High School Diploma or equivalent.
• Valid Driver’s License.
• Strong computer systems skills including Microsoft applications and order management software programs.
• Bilingual fluency in English and Spanish preferred.
• Proficient in the fundamentals of carpet and flooring installations.
• Working knowledge of home improvement codes, permitting and licensing requirements is preferred.
• Experience with material take-offs, additions and estimating competency is a plus.
• Strong ability to effectively communicate in written, verbal and presentation formats.
• Strong problem solving and negotiation skills.
• Team Player and supports positive subcontractor rapport.

Responsabilidades

• Locate, evaluate and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
• Liaise between managers, customers and employees.
• Regularly evaluates customer satisfaction of subcontractors’ installation work product and makes recommendations for continued allocation of opportunities.
• Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement.
• Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
• Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations utilizing Empire systems.
• Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
• Ensure timely loadout of installation subcontractors through process management.
• Collaborate with customers, installer subcontractors, customer service and management to solution customer complaints relative to installation.
• Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
• Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
• Engage with Installation contractors, at job sites, to resolve customer issues, troubleshoot technical questions and address customer change orders.
• Approve or decline subcontractor change order requests in a timely manner.
• Manage the scope and monetary impact of change orders with customers and gain approval to proceed-- securing payment for added installation scope from customers, updating paperwork and facilitating payment processing.
• Perform job-site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions.
• Coach installer subcontractors to ensure that Empire achieves customer delivery expectations.
• Setting, adjusting and approving installer subcontractor labor pay additional charges for scope changes on-site at customer locations.
• Handling installer subcontractor complaints and grievances promptly.
• Controlling the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire’s systems of that inventory.
• Providing for the safety and security of employees, installer subcontractors and Empire property during loadout.
• Monitoring policy and safety compliance measure adherence during loadout.
• Assist with other market initiatives under the direction of the General Manager.
• Perform other functions as necessary or as assigned.

Conocimientos

Communication skills

Team coordination

Vendor management

Bilingual English/Spanish

Negotiation

Problem solving

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office

Order management software

Descripción del empleo

Empire Today is hiring an Assistant Installation Manager to coordinate in-home and B2B flooring installation projects. You will allocate product, supplies, and contractor resources, manage expectations, and ensure on-time, quality installations while driving continuous improvement.

Your role includes site visits, performance evaluations, change order management, and collaboration with customers, installers, and management to resolve issues.