Installation Coordinator - Customer Experience & Operations

Home Depot; Garner (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to act as the main point of contact for customers and install field teams. You will help build, manage, and facilitate a smooth installation experience, coordinating between customers, branches, and service providers to maintain backlog goals.

You'll monitor job statuses, schedule pre-install inspections, process paperwork, collect payments, and ensure timely communication throughout the install lifecycle.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background.
• Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Responsibilities

• 35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues
• 25% Job Process Support - Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions. Assists in supporting branch operations and efficient movement of jobs
• 40% Operations - Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers. Manages intake of service tickets and schedules services with customer, as necessary

Skills

Interpersonal skills

Communication

Organizational skills

Microsoft Office

Education

High school diploma or GED

Job description

The Home Depot is seeking an Installation Coordinator to act as the main point of contact for customers and install field teams. You will help build, manage, and facilitate a smooth installation experience, coordinating between customers, branches, and service providers to maintain backlog goals.

You'll monitor job statuses, schedule pre-install inspections, process paperwork, collect payments, and ensure timely communication throughout the install lifecycle.